East of England Romantic Holidays

Did not use spa, health club was below par but the property itself was outstanding

Near stores, restaurants and metro

The staff, the rooms are all first class! The spa is amazing. Very clean

Great location for exploring London by foot

The staff were attentive and always very helpful. They made the experience seamless!

Did not use spa, health club was below par but the property itself was outstanding

The staff, the rooms are all first class! The spa is amazing. Very clean

The staff were attentive and always very helpful. They made the experience seamless!

The location and lobby of this hotel were fantastic. The doorman was so incredibly friendly and helpful (wish I could recall his name). The bars and restaurants were great. However, the room itself was tired. Carpet needed to be replaced, furniture was worn, very few plugs in the room, etc. The bathroom was large but the shower was tiny, and the tile needed a deep cleaning, or replacing. The room was relatively quiet, which was nice. Housecleaning needed to be a little more consistent. Found a candy bar in the chair, someone else’s soap in the shower, and they were inconsistent with leaving caffeinated coffee. Bed was comfortable. Room service food quality after midnight was atrocious (jet lag). The chicken on the Caesar salad was grey, and the lettuce was wilted.

The staff, the rooms are all first class! The spa is amazing. Very clean

This hotel and the staff are amazing