Plum Island Romantic Holidays

Room is perfect other than condensation which obstructed the river room upgrade I paid for. Issues- 1) Valet-bellman was on break at 1:30 pm when we arrived, which led to issues of parking on the street and front desk holding my keys. 2) $2 Expedia breakfast cards were not filled out upon arrival and they made me dig out my Expedia reservation to show I had breakfast included the next morning at the front desk and we stood there while she hand wrote out the dates for 3 nights- a total of 6 cards and it was annoying to say the least. 3) DESTINATION FEE is awful plan and was very confusing and ridiculous. I was told I had $20 to use at Bill's Burger or West Bar on site and this would be taken off my bill. NO- I was charged the destination fee as Expedia had said on the statement, but this fee is more like a country club restaurant payment that you HAVE to pay the Destination Fee, but you can use toward food and drink if you remember/can organize . 4) Lastly, as we left very early before 6 am, we were told the parking lot was "right across the street" and we could retrieve our car there, that someone is always there. No parking lot right across the street. It's across the street and then to the right across the street. Just more annoying stuff. I spent so much time communicating with the front desk. I had thought this would be our hotel, which is at a convenient location for our travel that way a few times a year, but I don't know if I will be back. Too many annoyances.

Great experience Personal was amazing and very helpful I will recommend 100%

Great hotel and close to everything. Will return

Staff very friendly !!! Room clean like usual!!! Always coming to this hotel every time I come to the city!!!

Fast check in/out. Friendly staff. Clean rooms. Configuration of room was well thought out i.e sink in bedroom area.

wonderful staff wonderful breakfast

Great experience Personal was amazing and very helpful I will recommend 100%