Shire of Pine Rivers Bal Romantic Holidays

Very clean, signs of wear and tear in bathroom, but otherwise very good.

Wonderful hotel close to the south bank waterfront. Very nice comfortable room.

It would be better if we could have a few dining plates. The plates provided there are too small for eating.

Helpful staff, good location, nice pool

The room had a strong odour. It was like walking into a wall of stence when you opened the front door. I think maybe an animal had pissed on the carpet and the cleaners had tried to remove the smell unsuccessfully. Other that that it was a lovely apartment.

Amazing location and staff, excellent amenities, beautiful hotel, luxurious experience. Could not recommend more!

The staff can definitely be improved. I was quite confused with the way the parking worked and left feeling mocked by two female front desk staff. As I left both staff members were seen laughing together. Very unprofessional especially when I needed help as to understand how it worked. Also our food was delivered cold and soggy. It was expensive which was not an issue as we were excited to get room service though left disappointed. The hotel itself was great will definitely go back just wish we were treated with more dignity from front desk.

Great new hotel with amazing facilities