South West Division Romantic Holidays

The staff was Excellent. Accomodating and caring. Noel, one of the concierge staff, made our stay especially memorable. He had special cakes waiting in our room on several occasions and some speakers for my daughters phone. Vince, the other concierge was super helpful as well. Clarrisa at the breakfast reception was awesome and always made us feel welcome. All the staff was terrific, actually. The location is right on the free bus route that we always used to move around the area in combination tith the Sentosa Express and cable cars. They change the QR code for free travel on the Sentosa Express is updated every 3 days, so keep that in mind. Universal was great and the Oeanarium was well worth the entry fee. We will definitely be returning.

Staff were really friendly. Rooms were clean. Buffett was varied. It is a family friendly hotel. In terms of increasing to a 5 star review the rooms could do with a bit of updating, particularly the bathroom. The lobby was a bit plain. The dinner options were basic in terms of one of the restaurants whose menu did not show pictures or the ingredients. They did ask about allergies but when we ordered the meal we didn’t expect the dish to be so spicy. Also the laundry didn’t really clean our clothes. They came out smelling less favourable than they went in. Overall the swimming pool and beach were excellent and the morning breakfast is great. The outside decor with the lights and waterfall also made the hotel more magical. We loved this

Room is aging and bathroom tiles are loose.

The staff was Excellent. Accomodating and caring. Noel, one of the concierge staff, made our stay especially memorable. He had special cakes waiting in our room on several occasions and some speakers for my daughters phone. Vince, the other concierge was super helpful as well. Clarrisa at the breakfast reception was awesome and always made us feel welcome. All the staff was terrific, actually. The location is right on the free bus route that we always used to move around the area in combination tith the Sentosa Express and cable cars. They change the QR code for free travel on the Sentosa Express is updated every 3 days, so keep that in mind. Universal was great and the Oeanarium was well worth the entry fee. We will definitely be returning.

I have stayed in one of the suite, it was pleasant and quiet. Suite facing the geenery, walkable to dining area

Staff were really friendly. Rooms were clean. Buffett was varied. It is a family friendly hotel. In terms of increasing to a 5 star review the rooms could do with a bit of updating, particularly the bathroom. The lobby was a bit plain. The dinner options were basic in terms of one of the restaurants whose menu did not show pictures or the ingredients. They did ask about allergies but when we ordered the meal we didn’t expect the dish to be so spicy. Also the laundry didn’t really clean our clothes. They came out smelling less favourable than they went in. Overall the swimming pool and beach were excellent and the morning breakfast is great. The outside decor with the lights and waterfall also made the hotel more magical. We loved this

The staff was Excellent. Accomodating and caring. Noel, one of the concierge staff, made our stay especially memorable. He had special cakes waiting in our room on several occasions and some speakers for my daughters phone. Vince, the other concierge was super helpful as well. Clarrisa at the breakfast reception was awesome and always made us feel welcome. All the staff was terrific, actually. The location is right on the free bus route that we always used to move around the area in combination tith the Sentosa Express and cable cars. They change the QR code for free travel on the Sentosa Express is updated every 3 days, so keep that in mind. Universal was great and the Oeanarium was well worth the entry fee. We will definitely be returning.