Khok Kruat Romantic Holidays

Thanks

What was good: friendly staff, great view of Bangkok, great swimming pool and nice rooms What could've been better: noise of water pipe running in our room was noisy in the morning A little something extra that would've been nice: a blanket for the couch as the AC can get cold

I had to leave one night early because of an unexpected emergency. I contacted the hotel to request a refund for the unused night, but they refused and simply said the booking was non-refundable. Expedia advised me that the hotel had the option to refund the unused night, but the hotel chose not to. On top of that, there was a dirty/unpleasant smell coming from the bed sheets, which made the room uncomfortable and raised serious concerns about cleanliness. I was also charged for a phone service that I did not use, which was very frustrating. I should not have to pay for services I never used. And if they thinking calling a toll free Expedia number is a charge that is not very customer friendly. Overall, I felt that the hotel was focused more on collecting every possible dollar than providing good customer service or taking care of its guests. Emergencies happen, and I expected at least some understanding and fairness. I will not be returning to this hotel, and I would encourage other travelers to carefully consider these issues before booking. Very disappointing experience.

The gym was really good they even have a my Thai gym it wasn't bad the only thing I didn't like is breakfast is always the same items so if you're there more than 2 days breakfast gets old eating the same thing everyday

Customer service was excellent, some stuff in the bathroom like shower was overflowing from the side of the bath onto the floor causing a mess.

Be careful staying here- we accidentally left a wallet (was closed) out while we were at the pool and had cash go “missing”. Hotel doesn't care, luckily it was only cash, passports and credit cards were left. We have cancelled our return stay as we dont feel safe.

Be careful staying here- we accidentally left a wallet (was closed) out while we were at the pool and had cash go “missing”. Hotel doesn't care, luckily it was only cash, passports and credit cards were left. We have cancelled our return stay as we dont feel safe.

Lovely hotel, great staff and location

Thanks

I had to leave one night early because of an unexpected emergency. I contacted the hotel to request a refund for the unused night, but they refused and simply said the booking was non-refundable. Expedia advised me that the hotel had the option to refund the unused night, but the hotel chose not to. On top of that, there was a dirty/unpleasant smell coming from the bed sheets, which made the room uncomfortable and raised serious concerns about cleanliness. I was also charged for a phone service that I did not use, which was very frustrating. I should not have to pay for services I never used. And if they thinking calling a toll free Expedia number is a charge that is not very customer friendly. Overall, I felt that the hotel was focused more on collecting every possible dollar than providing good customer service or taking care of its guests. Emergencies happen, and I expected at least some understanding and fairness. I will not be returning to this hotel, and I would encourage other travelers to carefully consider these issues before booking. Very disappointing experience.