德拉瓦河地區 滑雪假期之旅

I want to start by saying it wasn’t the entire staff. The staff during the day were very helpful and attentive. I was placed in a room where the AC wasn’t working. When i got in at 11pm i called the front desk and I was told someone would come up to fix the issue. I waited an hour and called back and got no answer the rest of the night. I was forced to sleep in the heat with my fiancee. The morning staff sent an engineer up and he couldn’t fix the issue . We were moved to a new room. All I received was an apology. i emailed the hotel personally about the issue with no response. I believe this is unacceptable. I paid for nights and received 1 comfortable night. I want to be reimbursed or deducted for 1 night.

房間牀單有黑點，房冷氣機嘈，有一女前台員不太友善，等服務員很久才有人幫助！

The room was maintained clean. The staff was helpful.

Very dirty no service no water

O hotel é excelente, ótima localização, funcionários muito prestativos Nada que desabone

I want to start by saying it wasn’t the entire staff. The staff during the day were very helpful and attentive. I was placed in a room where the AC wasn’t working. When i got in at 11pm i called the front desk and I was told someone would come up to fix the issue. I waited an hour and called back and got no answer the rest of the night. I was forced to sleep in the heat with my fiancee. The morning staff sent an engineer up and he couldn’t fix the issue . We were moved to a new room. All I received was an apology. i emailed the hotel personally about the issue with no response. I believe this is unacceptable. I paid for nights and received 1 comfortable night. I want to be reimbursed or deducted for 1 night.

房間牀單有黑點，房冷氣機嘈，有一女前台員不太友善，等服務員很久才有人幫助！

The terrace suite is spacious, and we enjoyed our stay at the hotel. The greeting staff at the entrance was so polite and cheerful. The rooftop lounge is amazing. I highly recommend if you are traveling However, when we requested an hour late checkout, the front desk staff were neither helpful nor sincere. That was the only bad experience we had before checking out.

I want to start by saying it wasn’t the entire staff. The staff during the day were very helpful and attentive. I was placed in a room where the AC wasn’t working. When i got in at 11pm i called the front desk and I was told someone would come up to fix the issue. I waited an hour and called back and got no answer the rest of the night. I was forced to sleep in the heat with my fiancee. The morning staff sent an engineer up and he couldn’t fix the issue . We were moved to a new room. All I received was an apology. i emailed the hotel personally about the issue with no response. I believe this is unacceptable. I paid for nights and received 1 comfortable night. I want to be reimbursed or deducted for 1 night.