Central Singapore Ski Holidays

Everything was excellent

staff is friendly and helpful

staff is friendly and helpful

Beautiful hotel, let down by service — such potential The Mett has so much going for it — the building itself is stunning, and our Junior Suite was gorgeous. The gym is genuinely one of the best I've used at a hotel, and we loved the park nearby. On paper this should be our go-to staycation spot. Unfortunately, the service didn't match the setting. At Canning Bar and reception we had to ask multiple times for basic things, and room service was the same story. We mentioned it was my partner Dav's birthday when we checked in, hoping for even a small gesture, but nothing came of it. The pool was a real disappointment. It was overdue a refresh even before the rain came, and afterwards it was left soaked and unusable — no one had cleaned it up. There was no music or atmosphere, kids were in the adult pool area, and staff walked past repeatedly without checking if we needed anything. Canning Bar itself was also freezing — we couldn't comfortably sit there for long. One bright spot: Robert, the manager, was attentive, warm, and clearly cared about getting things right — a shame the rest of the team didn't follow his lead. L'Amo restaurant was excellent too; we enjoyed it so much we went back a second night. With some attention to service standards and pool upkeep, this could easily be a five-star stay. Right now, it falls short of the potential the building and location clearly have.

staff is friendly and helpful

Great hotel, having the reception on the 25th floor to check in, I think it could have been done better; I understand the concept but not a great idea. When checking in, I saw families were checking in and out at the same time which made the lobby extremely messy with luggage. The foot traffic was extremely busy too with the other guests, due to the dinning hall and pool area was also on 25th floor. The Staff had also forgot to bring our luggage to our room which I think it was the reception staff at fault. The room was very vice and the view was outstanding.

There were shops close by and the MRT was across the road. For the price, the place was OK. Rooms were tiny but tidy. Basic amenities and staff were very nice. Didn't know that they did not have elevators.

Everything was excellent

staff is friendly and helpful