“This hotel was awful. Booked in advance and selected to pay at check in. Rude manager tried to cancel our reservation just hours before we arrived if I didn’t pay over the phone. The check in staff were atrocious. No friendly greeting, no here’s our WiFi, directions to the elevator or our room…RUDE. Canceled a teams reservation while they were traveling in for a state competition. Have never experienced such horrendous customer service. Then there was the room. Dirty, hair all over the shower……
“This hotel was awful. Booked in advance and selected to pay at check in. Rude manager tried to cancel our reservation just hours before we arrived if I didn’t pay over the phone. The check in staff were atrocious. No friendly greeting, no here’s our WiFi, directions to the elevator or our room…RUDE. Canceled a teams reservation while they were traveling in for a state competition. Have never experienced such horrendous customer service. Then there was the room. Dirty, hair all over the shower……
Maureen