Grasse 3 Stars Hotels

"Rude staff on reception desk and unresponsive from management. There was a fire alarm while we stayed there, and we ended up stuck in an outdoor emergency stairwell with a metal gate that wouldn’t open. After much effort and calling out to other patrons and staff, it opened. We approached front desk to advise of safety concern with the gate in an emergency and the front desk rep was argumentative, rude, mocking and unprofessional. Emailed manager and never heard back. I’d never go back! Upsetting stay. Also if you book this hotel, we paid extra in our reservation for breakfast. Don’t bother prepaying as no one seemed to be asked for their room number and everyone ate breakfast when we were there. "

"The staff were very helpful and the room was spacious and clean. My only complaint would’ve been that there were two bags of fruit tea on arrival and no other choice of beverages. I would have preferred coffee but that was never offered. I didn’t want to make a fuss and bought coffee sachets in the local supermarket. Still happy with our stay. Would recommend."

"Staff was very helpful with assisting with phone calls and questions."