Shimla 3 Stars Hotels

"I am writing to share my experience regarding my recent stay at Snow Valley Heights, located in Shimla, Himachal Pradesh, India. Unfortunately, my experience was not satisfactory. The room provided to me was not the same as shown in the pictures during booking. The overall condition and hygiene of the room were below expectations and did not reflect the standards portrayed online. Additionally, I had booked a room inclusive of breakfast. However, I was still charged separately for breakfast, which was disappointing. The quality of the food was also not up to the mark and certainly not what one would expect from a hotel in this price range. Considering the high tariff charged, I expected much better service, cleanliness, and transparency in billing. I hope you will look into these concerns seriously and take corrective measures to improve the guest experience in the future."

"The room feel neglected, staff is non cooperative except room service boys. Booked a room with one double bed and single bed, but they provided worst room they have. Recommend not to stay there."