斯通山脉 3 星级酒店, HK$532 起

“Nice stay”

“it is a good experience”

“There are no words to describe how disappointing this hotel is. I planned a vacation for my elderly aunt and her adult son. My cousin who has an intellectual disability and my aunt arrived to the hotel and they noticed it had very little amenities and no water in the room. They knew this hotel was economy class so they just accepted it. On the second night, their toilet malfunctioned and my aunt had to change rooms and in doing so forgot her portable charger. When she sent my cousin to ask the……

“一切都很好”

“First of all, I arrived at around 8:00pm, the woman at checkin table was not nice at all. Not patient, not friendly. I don’t know if you have trained your staff to be professional. Second, on the third day of my stay, the room cleaning service came, but I was still in the room so she couldn't clean it. After a while, I told the front desk about it when I went out. Hope to clean my room when we were out. The front desk said they would follow up, but when I came back in the evening, I found that……