Basseterre 4 Stars Hotels

"Yes "

"I recently stayed at KOI Resort Saint Kitts and had a mixed experience. Prior to arrival, I had arranged transfers to the hotel, but when I arrived they had not been organized. When I used the word “transfers,” the front office agent repeatedly corrected me by saying “transport,” which felt unnecessary and came across as rude. After speaking with the Front Office Manager, they kindly comped my transfers, which I appreciated. The highlight of my stay was Food & Beverage. The restaurant team, including the Chef and Director of Food & Beverage, were exceptional. The service was warm and attentive, and the food was delicious. They truly went out of their way to make my dining experiences enjoyable. Unfortunately, the front office team needs significant improvement. Many basic questions could not be answered, including simple inquiries about charges on my card. When calling the front desk, I was placed on hold for long periods (up to 10 minutes). On one occasion I had to hang up, and when I called back it seemed the agent had forgotten about the call entirely. Housekeeping also needs attention. My room was not properly cleaned on arrival—there was hair on the floor and mold in the mini fridge. Overall, I rate my stay 3 stars. I would return to dine at the restaurant, but I would not stay at the resort again unless there are improvements in front office service and housekeeping standards."