Khatipura 4 Stars Hotels

"Absolutely unacceptable and deeply disappointing experience. This hotel is currently undergoing renovation, yet there is no transparency or effort to manage guest expectations. The temporary arrangements on the first floor are chaotic and severely compromise the quality of stay. The staff across the property is shockingly rude, unprofessional, and completely lacks basic customer service skills. At breakfast, the situation was nothing short of a mess — no proper greeting, no coordination, and no sense of hospitality. It felt like the team had no training whatsoever. The most appalling experience was at Zeest Skybar. The restaurant manager’s behavior was outright arrogant, dismissive, and blatantly unfair. She enforced rules selectively — claiming weather restrictions for indoor seating, while allowing certain guests (notably those smoking) to occupy premium outdoor areas. This kind of biased and inconsistent behavior is unacceptable and reflects extremely poor management standards. Room service was equally frustrating, with delays exceeding 30 minutes and zero accountability. The staff was indifferent, unresponsive, and clearly untrained to handle even basic guest requests. Overall, this was a terrible and frustrating stay. The hotel fails on fundamental hospitality standards — professionalism, fairness, and service. I will not be returning and would strongly caution others before booking here. The only redeeming aspects were the early check-in, late checkout, and that t"

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"This hotel is catered for the local community, the food and as not high quality, the amenities are lacking, the cleanliness is lacking, the gardens and green areas are not well taken care off, the high tea is laughable, pictures are very deceiving. Overall not what you would expect from a 5 Star hotel, my wife and I were very disappointed."

"The room was clean and had plenty of towels and pillows, the shower was powerful and warm. The staff were polite and helpful, always with a friendly greeting. The pool was a lovely bonus, and very peaceful."