草津温泉 4 星级酒店, HK$865 起

“The hotel is conveniently located at the end of the main shopping street in Karuizawa, and it’s relatively new, the room size is huge in comparison to most of the older hotels in the city. The in-house restaurant is also a great place for Italian food in town. However, you will be greatly disappointed if you are looking to gain experience with its amenities. There is basically no amenities other than a public bath. The price tag is extremely high considering there is almost no amenities to……

“陽台浴池與照片不符”

“整體不錯，價位不低，但和服供應量不夠，有點難理解。員工態度很好，但接待的SOP還可以更好。”

“The room is clean and comfortable, even though it is a bit aging. Staff are friendly. However, there is room for improvement on the meals provided.”

“Such a wonderful piece of history! So nice to share with family. Gallery is fantastic but got quite mouldy smell. If it’s possible to put air purifier to ease the situation or even get rid of the mould would be nice.”

“這間溫泉酒店的客房是沒有淋浴間，客人要往溫泉共用浴室。訂房時資料，明確提到房間有bathroom。酒店解釋是訂房平台資料錯誤。由於酒店職員英語能力有限，結果兩小時後，酒店職員替我們換房間到旁邊另一相連酒店。但是我們需要用原本訂房的酒店大堂出入，原本出入口的鞋櫃區及原本訂房的餐廳用膳。”

“Staff is friendly and sincerely. Room is clean and tidy. Outlook and interior design are excellent. ”

“とても良い所でした。”

“great stay with great service, we enjoyed the atmosphere very much.”

“Highly recommended”

“There is no TV within the apartment. No convenient store for buying things at around location. The area is too remote and no dining facilities.”

“対応が早く、ゆったり過ごすことができました。”

“The mattress is uncomfortable And only provide one sock and very hot in room. Luckily the front desk staff bring me a fan. Staffs are nice. ”