Lionshead 4 Stars Hotels

"0/5 Stars - Absolutely Appalling Experience - AVOID AT ALL COSTS 0 DO NOT STAY HERE! I am compelled to share this horrific experience to warn other travelers. My two friends and I stayed at The Hythe a "luxury hotel" and had our trip completely ruined by what can only be described as theft by hotel staff and gross negligence by management. What Happened: A housekeeper stole our room key from inside our room and returned the following day to steal a $13,000 Rolex watch. After 48 hours of police investigation and turning our room upside down, authorities determined through key card logs that it was indeed the housekeeper who accessed our room. Hotel's Response - Completely Unacceptable Management assured us their insurance would cover the theft since it was their employee's fault Two months later, we're still in the dark with no resolution They DENIED our request for a refund despite ruining our entire trip The general manager never responded to emails and was conveniently "not on-site" We spent our last two days dealing with police instead of enjoying our vacation Staff members were on J1 visas with flights scheduled just 2 days after the incident No follow-up communication despite promises Complete lack of guest protection protocols This hotel has shown they cannot protect their guests' belongings and will abandon you when their own staff commits crimes. The financial loss is devastating, but the stress and ruined vacation are equally unforgivable. DO NOT STAY HERE!!!!"

"The property is old and needs to be updated. Location is very convenient."