「I have never felt so unsafe or violated during a hotel stay.
I was traveling alone and, shortly after checking in, another guest was able to unlock my room with a working key and walk in while I was in my underwear. I immediately contacted the front desk and was told there was a “glitch” in the system and that the issue would be corrected.
A few hours later, it happened AGAIN.
After showering, while I was nude and getting ready, an entire family unlocked my door with a key and entered my...
「First, we brought three large pieces luggage for this long trip. The hotel offered us a room on the sixth floor without helping us carry our luggage or even telling us how to go to the sixth floor. The highest floor the elevator could reach was the fourth floor, so we had to carry our luggage a long way up to the sixth floor using the stairs, and the next day, down to the first floor as well.
Second, I’m a VIP member of Hotels.com, and the website clearly stated that this hotel would provide VIP...