The only service that i needed is laundry. One of the reasons I have booked this hotel is for the option to do laundry in rational price. However, the laundry was out of service the entire time of our stay. We had to go to private laundry and do pay.
Now, the property changed additional property fee for different services, so I paid ~ lots of money (don’t really know the amount because up to now I didn’t receive any invoice, that I have asked to receive by email) and I’m asking if the only service that I needed was not received the entire time why did I had to lay the property fee or why didn’t the property give me a credit for the money that i have spend in the 3rd party. And I even not speaking on the time I spent to go there and back.
And another thing, I received an option, by the hotel team, to send my laundry to 3rd party in a prices that are scandalous.
Of i had send my laundry through the hotel at these prices I was finishing with more than 200 usd.
And im asking myself… hotel that supposed to havr a self laundering services shouldn’t hold at all operation for 3rd party laundering with prices of gold. My opinion there isn’t any intention to fix the laundry machines or maybe there is no such service and it's all a scam