帕洛阿尔托 4 星级酒店, HK$1,252 起

“The hotel is fairly new, clean, and very conveniently located. The only downside is that it can be a bit loud if your room is next to the train tracks. During my first two nights, I was woken up in the middle of the night by trains honking as they passed by, though I eventually got used to it. Despite that, I would still choose to stay here again, but I’d recommend requesting a room as far from the train tracks as possible for a better night’s sleep.”

“Lot of dogs were barking most of the time. ”

“I booked Luxury Condos Menlo Park through Hotels.com expecting a clean, comfortable, and professionally managed stay. What I actually experienced was incredibly disappointing and far from the quality described in the listing. Right from day one, there were serious issues. Most notably, there was no running water when I arrived. I had to reach out to management just to understand what was going on, and there was no proactive communication about such a major problem. It took nearly an entire day……

“Worst travel experience of the last 5 years for me. I will never stay here again. They double booked my the unit I had been assigned and by the time I had arrived, it was the late evening and I had to spend over 4 hours on the phone with two companies’ resepctive support lines, a total of some 7 support agents, after numerous escalations and the same circular conversation that did not resolve anything. Worst decision I made this trip. I will not make that decision ever again and will avoid at……

“Great initial experience, finding the block after a 12 hour flight was a challenge, directions to the block could be better. Back door leading to balcony, the lock wasn't working on it, the staff communicated with me via email very well. Told me the door lock had been examined and was fine, I'm Not convinced. Great apartment, but that made me feel unsafe. ”