Stirling 4 Stars Hotels

"Was very disappointed with the lack of shuttle to airport. I booked this hotel for this to find out they had no driver that week . No one informed me if this . I had an exspense I was not expecting. "

"Ok I really did like the hotel except for one thing and honestly it’s a big thing for me. The rooms are dark they have that ambient light of desk lamps and little low power bulbs. I hate it I cannot put my make up on yes there’s a mirror at the sink with a light but when the rest of the room is dark big deal it’s just not enough, like imagine going on a night out and having that. If you lose something you’re like where is it I will need to get my phone torch out. Can you not get a big light for the room so I can see very clearly all my belongings. I know some hotels like like but it’s annoying. I need to see please please stick a big light in there and it would be perfect. You can switch off a light what can you do if there is no light. It’s like a cave. "

"1st room assigned had a bed I knew would be uncomfortable as could feel metal frame in mattress, lady at front showed us another room and bed was better but very hard for me but I survived. Carpet was very worn, could see through lining. Room was 129 square feet (which was noted on site) so there is no room to put luggage for two people, bathroom was almost as big as room, shower was a trickle of a sprayer that was clogged, it was a joke, or the rain shower above was an option BUT no shower cap so if you choose the rain shower your hair was getting wet. Water in shower was HOT and only HOT. I like hot showers but it was too hot. Parking in back so that was good. Great location to walk to Sterling castle or restaurants. If we were to stay again I would upgrade to bigger room. "

"Good location"

"The staff were friendly and helpful. Location was perfect, close to all shopping and 10 minute walk to train and bus stations. Had a wonderful time."

"Excellent location with modern spacious rooms. Helpful staff. Superb breakfast."

"The check in was smooth plus staff were helpful, the pool / spa was good condition, everything open and well kept but the rooms were not 4 star standard , quite worn carpets , and bunk beds were old , the breakfast was not nice , very dry , had been left out on hot lamps for a while and should of been regularly replaced and regularly checked, scrambled eggs were awful , black pudding ,and sausages were dry and tasteless so not the 4 star quality in a Scottish hotel that we were expecting sadly . The 24 hour reception when called later at night was unmanned and no one answered when we wanted fresh water either so they shouldn’t say there is a 24 hour reception if no one is at reception. "

"I booked this hotel because of its pool, so I could swim whilst away from home. When I checked in I was informed the pool was closed. No advanced warning, no apology, no offer to use another hotel's pool. Room was okay, very basic, sachets of cheap instant coffee and a couple of teabags, no snacks or even water. Probably not the hotel's fault but the whole place was evacuated because of a fire alarm and we had to stand on the corner of a freezing cold windy street whilst the fire engines came and went one evening. Again, no apology. I came back from my conference exhausted, made my way to my hotel room to find the key didn't work, had to go back to the lobby and join an extensively long queue to have my key reactivated. Again, no apology, just a barrage of questions from a young woman who clearly thought I looked like some sort of criminal trying to break into my own hotel room, in my smart conference wear, and quizzed me relentlessly before she sneered at me and reactivated it without apology. If the staff learned to apologise for the errors that impact guests' stays, they'd land a lot easier. But this was a catalogue of errors dealt with by utterly miserable staff who haven't learned the word 'sorry' No idea what the breakfast was like as apparently it wasn't included."

"Smooth check in. Received a message to say room ready early and got a code to self check in. Bar staff were so friendly and helpful."