「The location is good for people who are driving with easy parking.
The bad point is the room's lack of temperature control. The temperature is locked at 22 degrees, and I informed reception that they can't do anything about it. It is freezing cold inside the room.」
「Staff were very good, we arrived quite late at night because of the train mishap. It was raining and cold, we were made welcome and shown to rooms until we were happy with the choice!, room was warm clean and tidy. Breakfast was great lunch was delicious. A wonderful memorable stay will go again definitely!」
「Stayed for 2 nights. The hotel offers an excellent location right next to the Watford Junction station, and a 5-muinutes walk to the Watford High Street. The room was clean and well-maintained. We opted for the breakfast and it was a good choice. Not a wide food selection but everything served was of great quality. Very nice coffee too! The staff were also very helpful and friendly. Highly recommended.」
「Really poor service from the reception team. We were charged for the room again at check out because she didn’t speak to us before charging to a card. It wasn’t even the card used to book but one used to pay for breakfast.
We were then told that she couldn’t fix it and WE had to email guest relations. We did and the guest relations sent an email back saying accounts will refund us IF the charge was taken twice in 3-7 days.
Accidents happen but this has been dealt with incredibly poorly and...