「My travel was delayed, stuck on the runway in Chicago, arrived after midnight at the doubletree. The desk agent who appeared to be hanging out with the 5-7 people in the lobby would not honor my reservation because it was for Friday and I was arriving technically on Saturday since it was after midnight. If that is a rule (which I’ve never heard of for a hotel?!) but if so why do you advertise 24/7 airport shuttles and desk agents? I literally have a message from doubletree saying, don’t worry...
「My travel was delayed, stuck on the runway in Chicago, arrived after midnight at the doubletree. The desk agent who appeared to be hanging out with the 5-7 people in the lobby would not honor my reservation because it was for Friday and I was arriving technically on Saturday since it was after midnight. If that is a rule (which I’ve never heard of for a hotel?!) but if so why do you advertise 24/7 airport shuttles and desk agents? I literally have a message from doubletree saying, don’t worry...
Kelsey