卡萨拉特 5 星级酒店, HK$2,389 起

“Terrible service. For a 2,500 a night room. Everything should be perfect !!!! I can go on with the list but is endless. I can just say Terrible management and of course the general manager is not there on Sunday’s not even peak season sooo everything was a disaster.”

“We arrived at 5 pm. Although check in was at 3 we still had to wait for our room to be ready. The property was beautiful. There was a piano player outdoors in the evening that was fantastic. Location was great. Beds very comfortable. Think the service could have been better at breakfast. Never received requested 2nd cup of coffee.”

“Euro 180 is charged for private boat trip but no English speaking guide, no welcome drink or fruit basket in room considering 5 star and nearly 500 euro rate! Breakfast is good. Gym room is opened 9 or 10am, not designed for morning excercise purpose! Room reserved considered to be garden view but in actual, funny hotel back of house view! No show for one room, no consideration for partial refund or extend for future use- waste!”

“super good”

“great and spacious room, with very nice lake view. excellent service.”

“Traveling and being treated like royalty is so unusual these days. Everyone at Villa Principe Leopoldo made us feel so special. I will definitely plan to go back.”

“Pros- very helpful staff, excellent location, clean rooms. Elena on reception staff was excellent at helping with transport and advising on local points of interest, concierge Arriana was excellent at giving tips on local points of interest. Cons- no milk given in the rooms, kettle would be better than nespresso machine for tea drinkers. Overall a very pleasant stay with only minor recommendations. Staff cannot be faulted- they were amazing.”

“Very disappointing stay considering paying up to Euro 1500/ ++ per night F&B - 2 out of 3 restaurants are booked for event and not available to guest - Food quality is subpar (from breakfast to dinner) Spa - Spa is fully booked for the entire weekend (no slots reserved for in house guests), we asked during booking whether spa needs to be book ahead and was assured availability upon arrival - Heated pool temperature is lukewarm at most Room - Sound proof in bedroom is very poor, you can……