Futian 5 Stars Hotels

"The room was clean and tidy. Service was excellent including welcome feelings from Front Office Layla and the Concierge staff seeing us off. Both were professional and supportive to offer us help without prompt. There was a drunken guest shouting and yelling on Day 2 @11pm and I immediately called the enquiry to ask what has happened. We didn't expect the front desk staff had a record of this and gave us a box of chocolate to apologize. Attention to details and I plan to come back again to stay. "

"The hotel boasts an excellent location, within walking distance of the underground shopping city link. It is conveniently situated right beside Shenzhen’s tallest building, making it easy to find and a great landmark reference. The staff are warm and welcoming, providing attentive service throughout the stay. The hotel’s restaurant also serves delicious food, offering a satisfying dining experience without the need to step outside."

"."

"Staff are very friendly, room keepers does great job also."

"Great location, great service; stuff is attentive and warm to all guests all time; gym and souana are delicious; excellent stay"

"The hotel is good but the spa is not that high value"

"Very comfortable and spacious rooms. Thoughtful amenities in room - even has Chinese herbal tea sachets. Rooms are quiet even though next to main road. Not very close to subway though but u was using taxi most times so not an issue"

"Lovely staff and wonderful aervice"

"Mandarin Oriental is well located between BiJia Mountain and Lianhua Mountain, with walkways directly into both recreational parks. The air quality is superb and the restaurants within the Upper Hills shopping center are also highly recommended by the locals. The Hotel lobby is located on the 78th floor and the reception and guest service staff are outstanding! I have also become a fan of MO as a result of this stay, as the quality of service and the standards they hold are definitely first class. The hotel rooms and facilities all have stunning views of the surrounding areas. The spa also offers excellent selections of massage and relaxation offerings. The Bay restaurant also has outstanding selections of food from the spring offerings and classical Cantonese food. The hotel staff pays attention to every detail to pamper their guests. Highly recommended! If there was one minor complaint, the TVs in the room need upgrade since the resolution is subpar compared to everything else MO offers to its guests."