Outstanding guest service is the foundation of every 5-star hotel in Okino Erabu. From the minute you arrive, staff ensure your every need is met, whether offering luggage assistance and storage or providing a turn-down service. On top of that, hotels have to offer top-rate amenities to be eligible for a 5-star rating. These can include luxury toiletries, on-site spa facilities, pools, fine dining restaurants and knowledgeable concierge.