Outstanding guest service is integral to every 5-star hotel in Pauline. From the second you arrive, staff ensure your every need is met, whether answering room service calls 24/7 or providing in-room massages. Plus, hotels must feature upscale conveniences to qualify for a 5-star rating. These can include luxury bathrobes, spas or saunas, swimming pools, gastronomic restaurants and knowledgeable concierge.