「I stay 2 night last weekend
Today I found out my credit card be charged 535 usd, I called to the hotel, they told me because my room's TV damage, so they charge me money for that
But I “don’t”even touch the tv at all when I stay there 2 night, this is crazy just charge me for no reason, and I called the hotel , all they do just told me they are sorry for that. Said because they found out TV damage after I check out
But the fact is I never touch the TV at all , it’s sad that just assume me and...
「After having our original destination cancel 5 minutes before arrival we were sent to this place as an only option. We arrived at a beautiful hotel where we checked in; only to be sent to another location within the community. This location first site was over loaded trash containers, rusty doors, rotting wood on outside of home. To be fair the inside of the home was nice and clean. However it did not accommodate the number of people in my party as promised. Had to sleep on the floor. If I had a...
「This property did not meet expectations based on the listing. The unit is advertised as sleeping seven guests and offering BBQ access, but neither was accurate during our stay.
Communication was also very frustrating. It was not possible to reach an on-site property manager; instead, we were routed through a text messaging service with an off-site representative who was unable to effectively assist with our concerns.
The most disappointing issue was the washer and dryer. The listing clearly...
「Overall a good experience. We had an issue with AC not working but they moved us to a different unit. Commons pool at the club house was great even though we used it only once on our day off from the parks.
It’s a great choice for a family vs renting a hotel room.」
「The cleanliness of the room was not the best. We actually had to go out & buy a mop because the floors were flithy. Also, I did not appreciate the fact that we were responsible for washing the towels and sheets prior to check out ; among other “check out rules”. If these things weren’t done, then we would be charged over $100 extra. Some things are reasonable, but what’s the purpose of charging over $200 cleaning fee if we’re the ones having to do the majority of the work (while on vacation)....
「Well kept location. I have used this company twice now and had no issues. Would recommend. This particular property doesn’t have too many issues with heavy traffic to theme parks which is a plus in Orlando!」