罗卡韦比奇 5 星级酒店, HK$458 起

“View was great, and the unit was spacious and comfortable, although the decor was dated. Unit hadn’t been cleaned thoroughly (candy wrapper from previous guest wouldn’t have been there if it had). Some amenities were not provided (Kleenex; scrub pad to clean cookware; hair conditioner, although conditioning shampoo was provided). Cookware wasn’t in great shape. Coffee maker was quite slow - probably needed good cleaning. Sheets were too cheap/slippery. If not for those issues, we would have……

“For three continuous days, I made repeated requests for help with the Wi-Fi. Since the beginning of our communication, we discussed what was available and what was not available in our room. I was asked to look for and reset a modem. As the conversation progressed, I sent photos of our room, closets, and cabinets and described in detail what was there. There was no modem available for me to reset. The Wi-Fi issue should have been handled by staff instead of requiring the guest to search the room……