Flawless guest service is at the heart of every 5-star hotel in Victoria. From the moment you enter the lobby, staff cater to your every need, whether answering room service calls 24/7 or providing in-room massages. Plus, hotels must offer superior conveniences to qualify for a 5-star rating. These can include luxury bath products, spas or saunas, swimming pools, gourmet kitchens and knowledgeable concierge.