AA.HH. El Castañal hotels in San Juan Bautista

"The staff was incredible, very friendly and helpful and accommodating. The freshly cooked to order breakfast on the rooftop was delicious. I had one noisy room, but it’s downtown Iquitos and earplugs allowed me to sleep well. Affordable. I would stay here again if I come back. "

"Bad experience at check in but hotel is beautiful. Room views and service is top notch! Only bad experience was at check in. When booked with expedia 2 adults and 2 childs, site said we could have a roll out bed free of charge. At check in the lady said that it is not free, and it is not offered free by any of their partners like expedia. I did not want to argue with the girl because, I was tired after a long day at the amazon, so I paid the additional $. Next morning I checked expedia again and found the same room with the extra bed free of charge. I went back to the front desk (different lady) who told me that she would check with the manager, and showed them the expedia note (FOC), and they refund me. I hated the check in because of the lady comments, she could have said that she would check with her manager, but not liying that any of their partners offered it for free. All the other employees were amazing, very kind and professional, they were so nice that we decided to eat all our meals at the hotel. Food was great! Thanks to all the employees, we will be back!"

"Front desk was awesome. Breakfast great, and family room perfect for 2 adults and 2 kids! Kids were very happy having their own bed. Beds were comfy so we recommend it. Thanks to the boy and girl (do not remember their names) at the front desk, they were very responsive and kind. Thanks"

"Yes"

"Excellent location, interesting architecture and history, clean, good breakfast, staff very friendly and helpful. Worked perfectly for my quick visit to Iquitos."

"There were renovations in the pool, so it was closed & the weight room was closed, 2 amenities I wanted to use. This needed to be advertised so I would have chosen another hotel. No discounts offered :("

"The staff were very helpful and communication was excellent. Very helpful. Breakfast was served to our cabin which was a nice touch. Once you are in the resort it is so calm and beautidul. I would recommentd this place "

"Very clean. Has hot water which is nice but don’t expect to sleep much after 8 because the staff like to make a lot of noise."

"Room was very clean and the staff was very accomodating. The breakfast was very good and they were always there when we needed help withsomething"