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Reviews of Hilton Garden Inn Southern Pines Pinehurst, NC

3 out of 5
Hilton Garden Inn Southern Pines Pinehurst, NC
155 South Hill Road, Aberdeen, NC

Reviews

9.8

Exceptional

Rating 10 - Excellent. 198 out of 226 reviews" "
Rating 8 - Good. 22 out of 226 reviews" "
Rating 6 - Okay. 3 out of 226 reviews" "
Rating 4 - Poor. 0 out of 226 reviews" "
Rating 2 - Terrible. 3 out of 226 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel, very neat
Stayed 1 night in May 2024

10/10 Excellent

Natalie

It was a beautiful, clean and spacious hotel property and the room too! Very friendly staff!
Stayed 1 night in Apr 2024

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean and close to race track
Stayed 3 nights in Apr 2024

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 2 nights in Apr 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great staff!
Stayed 1 night in Mar 2024

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clint, at the front desk was extremely helpful and welcoming. The hotel is very clean and my husband loves the putting green.
Stayed 1 night in Mar 2024

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Mar 2024

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and convenience
Stayed 1 night in Mar 2024

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a super nice stay, great rooms, super black out curtains. Very helpful staff, we will stay here on future trips.
Stayed 1 night in Feb 2024

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Donald

Stayed 2 nights in Jan 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

We had a relaxing weekend. Enjoyed drinks at the bar one night to wind down. It close to lots of restaurants. Very peaceful stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jason Landon

Stayed 3 nights in Dec 2023

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Dec 2023

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Lori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Kyndall

Stayed 1 night in Nov 2023
Response from Sonya Sasser, AGM on 23 Nov 2023
Thank you, Kyndall, for taking the time to review us a 5 out of 5 stars. It was a pleasure having you with us and we look forward to seeing you again.

10/10 Excellent

Teri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for golfers and anyone else!
What a great location! Close to Pinehurst and the quaint town of Southern Pines.
Stayed 2 nights in Nov 2023
Response from Sonya Sasser, AGM on 14 Nov 2023
Thank you, Teri, for taking the time to review us a 10 out of 10 online at our Connie Award-winning Hilton Garden Inn. It was a pleasure having you with us and we look forward to seeing you again.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
The cafe area in the morning was almost empty and the service was poor. Even with just 2 customers catching the 1 waitress was hit or miss. But the hotel itself had lovely, large and clean rooms. View from my window was worth a photograph. Overall, skipping the food service, the hotel was a delight.
Stayed 3 nights in Nov 2023
Response from Sonya Sasser, AGM on 14 Nov 2023
Thank you, Lee, for taking the time to review our Connie Award-winning Hilton Garden Inn a 5 out of 5 review, even after experiencing some difficulty with the absence of a waitress at breakfast. I assure you we will be addressing this issue. Overall, we are glad you were pleased with your stay with us. It was a pleasure having you with us and we look forward to seeing you again.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here whilst showing at Carolina Horse Park. Hotel was clean and staff friendly.
Stayed 2 nights in Oct 2023
Response from Sonya Sasser, AGM on 24 Oct 2023
Thank you, Julie, for reviewing us a 5 out of 5 stars online. We appreciate your choosing to stay with us during your events at the Carolina Horse Park.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sonya Sasser, AGM on 24 Oct 2023
Thank you, Scott, for taking the time to review our Connie Award-winning Hilton Garden Inn a 10 out of 10 online. It was a pleasure having you with us and we look forward to seeing you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff!
Stayed 1 night in Oct 2023
Response from Sonya Sasser, AGM on 24 Oct 2023
Thank you for the 10 out of 10-star review. It was greatly appreciated.

2/10 Terrible

Scott

Stayed 3 nights in Oct 2023
Response from Sonya Sasser, AGM on 14 Nov 2023
Thank you, Scott, for taking the time to review our Award-winning Hilton Garden Inn online. I am very sorry that you were not happy with your stay. It is never our intention for any of our guest to have an unsatisfactory experience. You are welcome to contact us directly to discuss the issues you incurred so that we can ensure that the problem is resolved.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and comfortable
Stayed 3 nights in Sep 2023
Response from Sonya Sasser, AGM on 24 Oct 2023
Linda, we certainly appreciate your taking the time to review our Connie Award-winning Hilton Garden Inn a 5 out of 5 stars! It was a pleasure having you with us and we look forward to seeing you again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay!
We were in town for BBQ festival and planned only to sleep at the hotel. We ended up having drinks at the bar, the bartender was great, and enjoyed some down time at the hotel. Super clean, super friendly staff and just an excellent stay. We’ll be heading back to the area soon and we will definitely stay here again.
Stayed 1 night in Sep 2023
Response from Sonya Sasser, AGM on 4 Sept 2023
Thank you, Daniel, for your kind words and reviewing us a 10 out of 10. It was a pleasure having you with us and we look forward to seeing you again next year for the BBQ Festival.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acceptable
good location for business. Big rooms. Quiet. WiFi requires logging in every time you turn your computer of phone on even if you click "join automatically". AC air goes straight to the bed. Somewhat uncomfortable.
Stayed 3 nights in Aug 2023
Response from Sonya Sasser, AGM on 24 Aug 2023
Thank you, Robert, for rating us an 8 out of 10 review online. We appreciate your choosing to stay at our Connie award-winning Hilton Garden Inn. We apologize that you were inconvenienced by the air return blowing directly on your bed and making you uncomfortable and that we require a log in every 24 hours of your stay. We sincerely hope that you will chose to visit us again when you are in the Sandhills area.

10/10 Excellent

Alketa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of all the hotels we have stayed so far this one was the best! So clean, so quiet, so convenient. Thank you so much for everything! We will be staying there every time we’re back to Southern Pines.
Stayed 2 nights in Aug 2023
Response from Sonya Sasser, AGM on 16 Aug 2023
Thank you, Alketa, for your kind words and the 5 out of 5-star review. It was a pleasure having you with us and we look forward to seeing you again.

10/10 Excellent

Tina

Stayed 1 night in Aug 2023
Response from Sonya Sasser, AGM on 1 Sept 2023
Thank you, Tina, for taking the time to review us a 5 out of 5 stars online. We appreciate that you chose our Connie award-winning Hilton Garden Inn. We look forward to seeing you again.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and very clean facility. This is our 3rd stay.
Stayed 3 nights in Jul 2023
Response from Sonya Sasser, AGM on 16 Aug 2023
Thank you, Sarah, for your kind words and the 5 out of 5-star review. It was a pleasure having you with us and we look forward to seeing you again.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
This property was conveniently located for our trip.
Stayed 1 night in Jul 2023
Response from Sonya Sasser, AGM on 16 Aug 2023
Thank you, Steve, for your kind words and the 5 out of 5-star review. It was a pleasure having you with us and we look forward to seeing you again.

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sonya Sasser, AGM on 16 Aug 2023
Thank you, Doug, for your kind words and the 10 out of 10-star review. It was a pleasure having you with us and we look forward to seeing you again.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like how nice the staff was.
Stayed 2 nights in Jul 2023
Response from Sonya Sasser, AGM on 16 Aug 2023
Thank you, Joesph, for your kind words and the 5 out of 5-star review. It was a pleasure having you with us and we look forward to seeing you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and easy. The front desk was delightful, and the bartender Mike was awesome. Great people, beautiful hotel, very clean. Would definitely give them 5 stars. Not to mention there is a putting green out front for the golf nuts like me.
Stayed 1 night in Jun 2023

10/10 Excellent

MARILYN

Stayed 2 nights in May 2023
Response from Sonya Sasser, AGM on 1 Jun 2023
Thank you, Marilyn, for reviewing our Connie award-winning Hilton Garden Inn a 10 out of 10. It was pleasure having you with us and we look forward to seeing you again.

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay from the time of check in to check out. Every staff member I encountered, no matter their role, was friendly, helpful and genuinely seemed to enjoy their job. I didn't eat on site, so I can't vouch for the meals. However all other facilities were excellent, including the gym. Easy to walk to supermarkets and local shops. This will be the place I stay next time I'm back.
Stayed 4 nights in May 2023
Response from Sonya Sasser, AGM on 20 May 2023
Thank you for taking a moment to share your experience. We truly appreciate the 5 out of 5 star review. It is because of VALUED GUEST, as yourself, that we were just awarded the Connie Award by Hilton for 2022 for being #1 in North America. The Connie Award is the highest hotel award for all brands across Hilton and mark the 'best of the best' for each brand within Hilton Worldwide. We are also proud to announce the 2022 Brighter Together – A Brighthearted Award. The Brighter Together Award is awarded to the top hotel in each region that achieves the highest SALT score from the following combined SALT metrics: Overall Service, Problem Resolution, Feel Welcomed and Cleanliness of room.We are so proud to have received these high honors for 2022 by Hilton. Again, it's because of YOU and all of our valued guest who took the time to complete the surveys after your stays with us. Your positive feedback and high scores let Hilton know what you thought about us. Your opinion does matter. We are forever GRATEFUL!We look forward to having you again!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Sonya Sasser, AGM on 20 May 2023
Thank you for taking a moment to share your experience. We truly appreciate the 10 out of 10 review. It is because of VALUED GUEST, as yourself, that we were just awarded the Connie Award by Hilton for 2022 for being #1 in North America. The Connie Award is the highest hotel award for all brands across Hilton and mark the 'best of the best' for each brand within Hilton Worldwide. We are also proud to announce the 2022 Brighter Together – A Brighthearted Award. The Brighter Together Award is awarded to the top hotel in each region that achieves the highest SALT score from the following combined SALT metrics: Overall Service, Problem Resolution, Feel Welcomed and Cleanliness of room.We are so proud to have received these high honors for 2022 by Hilton. Again, it's because of YOU and all of our valued guest who took the time to complete the surveys after your stays with us. Your positive feedback and high scores let Hilton know what you thought about us. Your opinion does matter. We are forever GRATEFUL!We look forward to having you again!

10/10 Excellent

Lewis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe location, convenient to shopping and dining. Clean rooms with comfortable bed and reasonably quiet.
Stayed 1 night in May 2023
Response from Sonya Sasser, AGM on 6 May 2023
Thank you, Lewis, for taking the time to review us a 5 out of 5 star online. It was a pleasure having you with us and we look forward to seeing you again.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Sonya Sasser, AGM on 6 May 2023
Thank you, Roger, to reviewing us a 10 out of 10 online. It was a pleasure having you with us and we look forward to seeing you again,

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming…..
Stayed 2 nights in Apr 2023
Response from Sonya Sasser, AGM on 6 May 2023
Thank you, Jon, for taking the time to review us a 5 out of 5 stars online. It was a pleasure having you with us and we look forward to seeing you again.

10/10 Excellent

christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing, clean and comfortable
Jenn at the front desk was amazing. Had two issues and she resolved them personally and even came to room to help me with a handicap problem. She checked on me to make sure all was well and sent us to the restaurant on site which was delicious. We had a great room up high with a top of the trees view and comfort of a tub and soft bedding to end the day with. Thanks Hilton and thanks again Jenn!
Stayed 1 night in Apr 2023
Response from Sonya Sasser, AGM on 25 Apr 2023
Thank you, Christina, for taking the time to review us a 10 out of 10 online. Jenn is definitely an asset to our award-winning team. I am so glad she was able to accommodate your needs. We look forward to seeing you in the near future.

10/10 Excellent

Chad

Stayed 1 night in Apr 2023
Response from Sonya Sasser, AGM on 25 Apr 2023
Thank you, Chad, for reviewing us a 10 out of 10 online review. It was a pleasure having you with us and we look forward to seeing you again.

10/10 Excellent

crystal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Centrally located, well -kept grounds, clean rooms and friendly staff.
Stayed 2 nights in Mar 2023
Response from Sonya Sasser, AGM on 25 Apr 2023
Thank you, Crystal, for reviewing us a 5 out of 5 star review online. It was a pleasure having you with us and we look forward to seeing you again.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked facility layout
Stayed 3 nights in Mar 2023
Response from Sonya Sasser, AGM on 25 Apr 2023
Thank you, Gregory, for reviewing us a 5 out of 5 stars online. It was a pleasure having you with us and we look forward to seeing you again.

10/10 Excellent

Jane

Stayed 2 nights in Mar 2023
Response from Sonya Sasser, AGM on 15 Mar 2023
Jane, thank you so much for reviewing us a 10 out of 10. It was a pleasure having you with us and we look forward to seeing you again.

10/10 Excellent

Lawrence

Stayed 1 night in Mar 2023
Response from Sonya Sasser, AGM on 11 Mar 2023
Lawrence, we certainly appreciate the 5 out of 5 star review. It was a pleasure having you with us and we look forward to seeing you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New clean hotel. It was fine but nothing special. Shower had very little pressure and water took a very long time to get hot and it was on total hot the entire time…
Stayed 1 night in Feb 2023
Response from Sonya Sasser, AGM on 7 Mar 2023
Your 8 out of 10 review was greatly appreciated.