“Clean but pool was under construction and I wasn't allowed to get my money back to change hotels because I went through Expedia. Only reason I picked this hotel was because of the pictures of the pool and my kids couldn't use it.”
“Management Chaos and Extremely Poor Service (Stayed 12/26-12/27)
My stay from 12/26 to 12/27 was highly disappointing due to inconsistent management and unprofessional staff. Upon arriving late after a long road trip, the front desk was disorganized and even asked if I had "already checked in," causing a 15-minute delay for no reason.
I had specifically pre-purchased breakfast and confirmed the hours with the front desk, who stated it ended at 10:30 AM. However, when I arrived with my family……
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