Royal Rochester staff are what made our stay worth while. The front desk staff are simply amazing. Esther, Mavis, Happy, Brenda and Kofi did an excellent job in meeting our needs and getting prompt service when the air con broke twice and the freezer started smoking the night before we left. The restaurant staff were nice too. The only thing is don't expect food ordered to come out in under 45 mins which is a long time compared to American standard. The food is also quite pricy and there is no wow factor about it. Some times it tasted like stale oil was used. On the bright side, the room had a cooker with an oven so cooking our own meals proved to be tastier and more economical.
The hotels a whole looks tired. The photos online are super deceiving. The sheets though clean were worn bare. The towels were a different shade of white. The kind that tells you that other guests have wiped more than their bodies with it. I was not bothered because I carried my own towels for our 2 woks stay.
For $200 a night, you would at least expect a fluffy pillow and soft sheets.
On the plus side, house keeping was amazing. They cleaned the room every day and changed sheets and towels.
Last but not least, I cannot write this review without mentioning Prince from the cleaning staff. He made our stay amazing and with his kindness and warm smiles. He is the true display of the Ghanaian warmth.
Henrietta
真實評價
8/10 不錯
Ronald
2015 年 7 月 14 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Enjoyable stay
Initial view of hotel at night was quite beautiful with a lighted footbridge over a pool all lighted up. The check in was smooth & we got the staff to bring up our four heavy suitcases up the stairs to the first floor as there were no lifts. Wii Fi codes were supplied but they work better at the ground floor reception area. Breakfast buffet is reasonable but could offer more range. Overall the staff were helpful, but I believe the rates could have been a bit more comparative as one can get in UK. I must say my 18 year daughter enjoyed staying there tremendously as it was her first time in Ghana since a baby & she was impressed by the whole setting.