Blackout curtains, free WiFi, bed sheets
Check availability

Reviews of Red Roof Inn Acworth - Emerson/ LakePoint South

2 out of 5
Red Roof Inn Acworth - Emerson/ LakePoint South
5320 Allatoona Gateway, Acworth, GA

Reviews

6.2
Rating 10 - Excellent. 72 out of 406 reviews" "
Rating 8 - Good. 100 out of 406 reviews" "
Rating 6 - Okay. 106 out of 406 reviews" "
Rating 4 - Poor. 52 out of 406 reviews" "
Rating 2 - Terrible. 76 out of 406 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Haley

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The jacuzzi sweet was pretty nasty. Mold coming out of Jets and didn't have good pressure. The staff was very rude the next morning.
Stayed 1 night in Feb 2024
Response from bob on 30 Apr 2024
Sorry for inconvenience caused to your stay,we will correct the issue asap

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job
Stayed 1 night in Mar 2024
Response from Bob on 17 Mar 2024
Thank you for sharing your experience with us

8/10 Good

Alberto

Stayed 1 night in Jan 2024
Response from OnielRediresponse Specialist on 27 Jan 2024
Hi Alberto,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn Acworth - Emerson/ LakePoint South. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

6/10 Okay

Wanda

Travelled with family
Disliked: Staff & service
This location imo, is not as clean or friendly as Emerson. I felt very unwelcomed. The rooms appear to be clean, but the floors are dirty. We used the towels to clean the floors after we realized how dirty our socks were. The dogs at this location also barks a lot. There are plenty of restaurants to choose from which is a plus, but staying here again....
Stayed 1 night in Dec 2023
Response from Kamaria RediResponse Specialist on 11 Jan 2024
Dear Wanda,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ACWORTH - EMERSON/ LAKEPOINT SOUTH. It's great to hear that you found the rooms to be clean and our location to be in close proximity to restaurants. However, I sincerely apologize for the encounter you had with our staff, the lack of cleanliness of the floor and the other issues highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

6/10 Okay

Alexander

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Bob on 4 Jan 2024
Thank you for sharing your experience

10/10 Excellent

Wanda

Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on 20 Jan 2024
Dear Wanda,The staff at the Red Roof Inn Acworth - Emerson/ LakePoint South and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Kimberly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Soooo many roaches...blood on shower curtain...place is falling apart ...mattresses very old ..still has spring mattresses...
Stayed 3 nights in Dec 2023
Response from bob on 26 Dec 2023
Sorry for inconvenience caused to your stay we will correct your issue asap

10/10 Excellent

Victor

Stayed 1 night in Dec 2023
Response from Bob on 4 Jan 2024
Thank you for sharing your experience

6/10 Okay

Verified traveller

Travelled with family
Lady at Check-in was not-so-nice
Stayed 5 nights in Nov 2023
Response from bob on 30 Nov 2023
Thank you for sharing your experience we will definitely look into it and get it corrected

10/10 Excellent

Julian

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the service was spectacular
Stayed 1 night in Nov 2023
Response from Bob on 24 Nov 2023
Thank you for sharing your experience,we appreciate your feedback

8/10 Good

Shelby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was a great place, except for the pillows they didnt help with sleep but besides that it wasn't too bad for what you pay for:)
Stayed 1 night in Nov 2023
Response from bob on 7 Nov 2023
Thank you for your feedback

10/10 Excellent

Chad

Travelled with family
Easy access, great location.
Stayed 2 nights in Nov 2023
Response from bob on 5 Nov 2023
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
A clean, ok place for a quick stop
Had a quick stop one night in the area after a festival event. It's just a very basic room, but it was clean, safe and pretty quiet. Had my two dogs with me. Please note, although the policies state 2 pets no charge, they did charge a $10 fee for the 2nd dog-no big deal since most places charge much more. They do have some grassy areas for pets use as well. Ice-machine was non-operational. Didn't try breakfast as was only till 9am (why do hotels do this?)- checkout 11am. Imagine it was basic muffin/banana and such. It's ok for a quick stop if you have your pups with you. No issues. They allowed me to checkout 11:30 when asking. Close to Red Top to visit the next day. There is also a waffle house and dunkin donuts close-by.
Stayed 1 night in Oct 2023
Response from bob on 16 Oct 2023
Thank you for sharing your experience with us we appreciate your feedback

4/10 Poor

Ken

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No ice was available. No coffee was available. Floors were dirty. Overall, the bed seem to be clean and somewhat comfortable
Stayed 1 night in Oct 2023
Response from Bob on 14 Oct 2023
Thank you for your feedback,we will look into your concern and resolve it asay

10/10 Excellent

RHONDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Sep 2023
Response from bob on 8 Oct 2023
Thank you for sharing your experience,we appreciate your feedback

4/10 Poor

Brandon

Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on 22 Oct 2023
Hello Brandon,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn Acworth - Emerson/ LakePoint South. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oniel Red Roof ManagementRediresponse Specialist

2/10 Terrible

Anthony

Stayed 1 night in Sep 2023
Response from Toni-Ann RediResponse Specialist on 28 Sept 2023
Hello AnthonyI sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for what you pay. Nott much in terms of breakfast. Glad there was a waffle house next door
Stayed 1 night in Sep 2023
Response from bob on 22 Sept 2023
Thank you for your feedback

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Bob on 16 Sept 2023
Thank you for sharing your experience

10/10 Excellent

Laquada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place clean friendly nothing bad to say loved it
Stayed 1 night in Sep 2023
Response from Bob on 6 Sept 2023
Thankyou for sharing your experience

6/10 Okay

Torri

Disliked: Cleanliness
The room was relatively clean buy there was a lot of roaches in our room. The pillows were small and hard and the mattress wasnt the most comfortable. The room has alot of potential though if they get the roach situation under control.
Stayed 1 night in Sep 2023
Response from Bob on 3 Sept 2023
Sorry for any inconvenience we may cause you during your visit we will look into this and resolve it asap

4/10 Poor

Brittany

Disliked: Cleanliness
Not the worse but not the best
Location was convenient to the interstate. Check in was easy. Opened door to room and immediately saw 2 roaches on the door, upon inspecting the room didn’t see any other bugs. Booked a non smoking room that reeked of old cigarettes (I noticed the room right next to us was a smoking room, why do they even still allow smoking in hotels at all?!), bathroom ceiling had water damage and looked like it could have caved in at any time. It looked liked they tried to update at some time but still could use some more. This was just an overnight stop so we toughed it out. Waffle House next door was convenient
Stayed 1 night in Aug 2023
Response from Bob on 17 Aug 2023
Sorry for the inconvenience caused to you during your stay we will correct this issue asap

2/10 Terrible

Donna

Disliked: Staff & service, property conditions & facilities
The ac didnt work there are drug addics every were ots very loud could sleep at all would never stay here again
Stayed 2 nights in Aug 2023
Response from Bob on 15 Aug 2023
Sorry for the inconvenience caused to you,we will look into issues and resolve it

4/10 Poor

Lenore

Stayed 3 nights in Jul 2023
Response from LaTunde Murrant. Rewards Specialist on 9 Aug 2023
Hello Lenore, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ACWORTH - EMERSON/ LAKEPOINT SOUTH and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Roxie

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from bob on 25 Jul 2023
Thank you for sharing your experience

8/10 Good

Barbara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical RRI
Nice and convenient. Staff is nice. Nothing to qrite home about. My only suggestions that would make a huge difference is new towels.
Stayed 1 night in Jul 2023
Response from bib on 21 Jul 2023
Thank you for sharing your experience

8/10 Good

Theresa

Stayed 1 night in Jul 2023
Response from Carla Red Roof Management on 23 Jul 2023
Hi Theresa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Acworth - Emerson/ LakePoint South and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Roy

Liked: Cleanliness, property conditions & facilities, room comfort
Relaxing
I stayed one night. It was good. Loved the big tub.
Stayed 1 night in Jun 2023
Response from bob on 30 Jun 2023
Thank you for sharing your experience with us

10/10 Excellent

James

Stayed 1 night in Jun 2023
Response from bob on 26 Jun 2023
Thank you for feedback

10/10 Excellent

Toni, Woodstock

Travelled with family, Travelled with group
Liked: Staff & service
Walkways and parking lot needs attention
Stayed 1 night in Jun 2023
Response from Bob on 25 Jun 2023
Thank you for your feedback,we will look into issues and correct it

8/10 Good

Henry, Winter Springs

Stayed 1 night in Jun 2023
Response from Carla Red Roof Management on 14 Jul 2023
Hello Henry, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Acworth - Emerson/ LakePoint South and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Clean
Nice and clean, not bad for the price.
Stayed 1 night in Jun 2023
Response from Bob on 18 Jun 2023
Thank you for sharing your experience,we appreciate your feedback

6/10 Okay

Mark

Business traveller
Stale smell in and around desk area. Roach on the wall and multi-legged crawling thing in the bathroom. Not a place I would choose again.
Stayed 1 night in Jun 2023
Response from Kamaria RediResponse Specialist on 15 Jun 2023
Dear Mark,I appreciate you sharing your feedback following your stay at the RED ROOF INN ACWORTH - EMERSON/ LAKEPOINT SOUTH. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the odor you described and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,KamariaRediResponse Specialist

2/10 Terrible

David

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Terrible Night !
My family & I booked this motel 6months in advice . In my original booking ,I had stated that we wanted 2 queen beds , down stairs , because my wife is handicap & can,t climb stairs . After a 11 hour car ride , we arrived at Red Roof . #1 , incorrect address stated , #2 , they don,t have ( ANY , queen beds on ground floor . ) NONE. ! My family was disappointed by sleeping on double beds . I asked the lady there, why wasn't I notified of this ! No Comment was given . Well , we won't use Red Roof ever again.
Stayed 1 night in Jun 2023
Response from Oniel Rediresponse Specialist on 19 Jun 2023
Hi David,Thank you for taking the time to write a review of your stay at the Red Roof Inn Acworth - Emerson/ LakePoint South. Please accept our most sincere apologies for the concerns you described regarding the room you booked not being available. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforseen stay
The Host canceled my reservation prior to arrival which resulted in a higher room rate. Upon arrival was charged approximately $50 higher/room than quoted on the app. After walking into our rooms we quickly became aware that the facility was infested with roaches, resulting in having to check out abruptly. I was informed that I would recieve a partial refund in 5 business days. The hostess at the desk was rude, and could not explain why she was charging more as well as why she charged my card after leaving the hotel again.
Stayed 1 night in May 2023
Response from Bob on 31 May 2023
Sorry for inconvenience caused to your stay, we already refunded 133.69 on your credit card for your stay

10/10 Excellent

Latonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tye cleanliness of the room was amazing. I really enjoyed my stay here.
Stayed 1 night in May 2023
Response from Bob on 21 May 2023
Thank you for sharing feedback with us

10/10 Excellent

Lynn

Travelled with pets, Travelled with partner
We have stayed 3 consecutive months in this hotel while in town for a couple of days. This hotel is clean, well kept, the owners knew our names the 2nd and 3rd trip. It’s convenient to the interstate, close to downtown Acworth and walking distance to Waffle House. We are picky about hotels and they’ve earned our business.
Stayed 2 nights in May 2023
Response from Bob on 13 May 2023
Thank you for staying with us we appreciate your feedback

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious
Stayed 1 night in Apr 2023
Response from Bob on 8 Apr 2023
Thank you for sharing your experience with us

8/10 Good

Martin

Stayed 1 night in Apr 2023
Response from Bob on 4 Apr 2023
Thank you for staying with us

2/10 Terrible

Bernard

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room reeked of urine. Sure, I knew it was an inexpensive hotel, but I was shocked by the smelly room. The handle on the dresser fell off upon touching it, the bathroom was raggedy, and the soap dispenser barely functioned. Stay away unless you happen to have a fettish for the smell of urine. It was disgusting. Room 209.
Stayed 1 night in Mar 2023
Response from Tianna RediResponse Specialist on 28 Mar 2023
Hello Bernard,Thank you for sharing your experience at the Red Roof Inn Acworth - Emerson/ LakePoint South. I am saddened to read that your experience did not meet your expectations. Please accept our apologies for the lack of cleanliness, the smell of the room and the other highlighted concerns. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. I have made management aware of your comments in an effort to directly address your concerns and to have that room inspected. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna RediResponse Specialist

10/10 Excellent

D

Stayed 1 night in Mar 2023
Response from Bob on 8 Apr 2023
Thank you for your feedback

2/10 Terrible

Alexus

Stayed 1 night in Mar 2023
Response from Bob on 4 Apr 2023
Thanks

6/10 Okay

Daniel

Disliked: Amenities
Stayed 1 night in Feb 2023

10/10 Excellent

Lisa

Stayed 2 nights in Feb 2023
Response from Bob on 7 Feb 2023
Thank you for staying with us,we appreciate your feedback

6/10 Okay

Daniel

Stayed 1 night in Jan 2023
Response from Dannielle Rediresponse Specialist on 9 Sept 2023
Hello Daniel,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ACWORTH - EMERSON/ LAKEPOINT SOUTH and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,DannielleRed Roof Management

6/10 Okay

Cheryl

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our reservation did not come through and we waited an hour for that to be straightened out.
Response from Bob on 6 Jan 2023
Thank you for staying with us we appreciate your feedback

6/10 Okay

Edward

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2022
Response from bob on 28 Dec 2022
Thank you for staying with us we appreciate your feedback

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are updated. Love no carpets!
Stayed 2 nights in Dec 2022
Response from Bob on 16 Dec 2022
Thank you for staying with us we appreciate your feedback

8/10 Good

jacin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
food services are all nearby , grocery store basically across the street , one off the cleanest rooms ,very nice staff , Trick is getting on the property , very confusing as the road seems to vanish you think that your going over a brink aside from that Great place for the money
Response from bob on 5 Dec 2022
Thank you for staying with us we appreciate your feedback

6/10 Okay

Tammy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rooms were quite nice and big.. clean and modern. Only 2 towels but not a big deal and just had to ask for more. Biggest disappointment was the woman checking me on was soooo rude.. stayed on the phone and then was just plain mean during the check in process like there was I was a hindrance trying to check in.. it stood out enough I told another family to try another hotel
Stayed 1 night in Nov 2022
Response from bob on 18 Nov 2022
Thank you for staying with us we appreciate your feedback