Dear Michael,Thank you for sharing your feedback with us, and we apologize for the issues you experienced during your stay. Your feedback is invaluable as it helps us identify areas for improvement.Regarding the delay in releasing your bond, we follow the procedures our merchant have in place for cancellation and we can share the cancellation confirmation via email. Please note that some banks may have different pre-authorization release terms, which could contribute to the delay. If it would be helpful, we would be more than happy to email your bank directly to provide any necessary information or clarification.We're also sorry to hear about the condition of the bath towels, the inconvenience caused by the frosted windows, and the elevator breakdown. We take cleanliness and maintenance seriously, and we will address these issues promptly to prevent similar occurrences in the future.We understand your decision not to return, and we apologize for falling short of your expectations. Your experience does not reflect the standard of service we aim to provide, and we're committed to making improvements based on your feedback. We hope you do change your mind and allow us the oppurtunity to serve you better.Once again, we apologize for the inconvenience caused, and we appreciate your understanding. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to contact us directly.Best regards,Swayne RodriguesRooms Division Manager

Dear Perry,Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant smells you encountered in the corridors during your visit.We take cleanliness and maintenance seriously, and it's disappointing to hear that our corridors did not meet your expectations. We will investigate the issues you've raised, including drainage and other odors, and take appropriate measures to address them promptly.Please accept our apologies for any inconvenience caused, and rest assured that we will do our utmost to ensure a more pleasant environment for all our guests in the future.If there's anything else we can do to make your future stays more comfortable or if you have any further concerns, please don't hesitate to reach out. Your feedback is invaluable to us as we strive to improve our services.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better experience.Best regards,Swayne RodriguesRooms Division Manager

Dear Thea,Thank you for sharing your detailed feedback with us. We're delighted to hear that you found our location handy and appreciated the extra space provided by our apartments compared to traditional hotel rooms.We apologize for any challenges you encountered with the garage parking, and we appreciate your understanding. Your comments will be taken into consideration as we strive to improve our facilities for our guests' convenience.It's wonderful to hear that you found our staff efficient and pleasant. Providing excellent service is a top priority for us, and we're glad that we could meet your expectations in this regard.We appreciate your feedback regarding the Subway odor in the foyer entrance and will address this matter promptly to ensure a more pleasant environment for our guests.We're pleased to know that you found the bathroom well-stocked and that our location proved convenient for your itinerary, with attractions and amenities nearby.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your patronage and hope to have the pleasure of welcoming you back in the future.Best regards,Swayne RodriguesRooms Division Manager

Dear Tina,Thank you for your feedback. We're glad to hear that you found our location close to restaurants and shops convenient during your stay.Providing easy access to amenities and attractions is important to us, and we're pleased that our location met your needs in this regard.If there's anything else we can do to make your future stays even more enjoyable, please feel free to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Best regards,Swayne RodriguesRooms Division Manager

Dear Tong,Thank you for taking the time to rate your experience with us. We're thrilled to see your perfect score of 5 out of 5!While we didn't receive specific comments from you, we're delighted to know that you had a fantastic stay overall. If there are any aspects of your visit that stood out to you or if there's anything we can do to further enhance your future stays, please don't hesitate to let us know.Your satisfaction is our priority, and we're grateful for your positive rating. We look forward to the pleasure of hosting you again.Best regards,Swayne RodriguesRooms Division Manager

Dear Annette,Thank you for your feedback. We're pleased to hear that you found our location very convenient and that your apartment was comfortable during your stay.Providing a comfortable and convenient experience for our guests is important to us, and we're glad that we could meet your expectations in these regards.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your patronage and look forward to welcoming you back for another comfortable stay.Best regards,Swayne RodriguesRooms Division Manager

Dear Alina,Thank you for taking the time to rate your experience with us. We're delighted to see your perfect score of 5 out of 5!While we didn't receive specific comments from you, we're thrilled to know that you had a fantastic stay overall. If there are any aspects of your visit that stood out to you or if there's anything we can do to further enhance your future stays, please don't hesitate to let us know.Your satisfaction is our priority, and we're grateful for your positive rating. We look forward to the pleasure of hosting you again.Best regards,Swayne RodriguesRooms Division Manager

Dear Andrew,Thank you for your feedback. We're delighted to hear that you enjoyed our great location, found our rooms to be of good size, and experienced friendly service from our staff.Ensuring a positive experience for our guests is our top priority, and we're thrilled that we could meet your expectations in these aspects.If there's anything else we can do to make your future stays even more enjoyable, please feel free to let us know. We appreciate your patronage and look forward to welcoming you back for another great experience.Best regards,Swayne RodriguesRooms Division Manager

Dear Nikki,Thank you for taking the time to rate your experience with us. We're thrilled to see your perfect score of 5 out of 5!While we didn't receive specific comments from you, we're delighted to know that you had a fantastic stay overall. If there are any aspects of your visit that stood out to you or if there's anything we can do to further enhance your future stays, please don't hesitate to let us know.Your satisfaction is our priority, and we're grateful for your positive rating. We look forward to the pleasure of hosting you again.Best regards,Swayne RodriguesRooms Division Manager

Dear Steven,Thank you for taking the time to rate your experience with us. We're thrilled to see your perfect score of 5 out of 5!While we didn't receive specific comments from you, we're delighted to know that you had a fantastic stay overall. If there are any aspects of your visit that stood out to you or if there's anything we can do to further enhance your future stays, please don't hesitate to let us know.Your satisfaction is our priority, and we're grateful for your positive rating. We look forward to the pleasure of hosting you again.Best regards,Swayne RodriguesRooms Division Manager

Dear Gavin,Thank you for your feedback. We're delighted to hear that everything was good during your stay and that you appreciated the 'All Clean down here' note under the bed.We strive to add personal touches to enhance our guests' experiences, and we're glad that you enjoyed this gesture.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your input and look forward to welcoming you back for another pleasant experience.Best regards,Swayne RodriguesRooms Division Manager

Dear Lori,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations.We apologize for any inconvenience caused by the lack of windows in your room. We understand the importance of natural light and hence we provide alternate options to customers for rooms with a blacony. Additionally, we apologize for the unpleasant smell in the halls. Ensuring a pleasant environment for our guests is important to us, and we'll address this issue promptly to ensure a more comfortable stay for our guests.If there's anything else we can do to make your future stays more enjoyable or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your input and hope to have the opportunity to welcome you back for a better experience.Best regards,Swayne RodriguesRooms Division Manager

Dear Caitlin,Thank you for your feedback. We're glad to hear that you found our place nice.If there's anything specific that stood out to you or if there are any areas where we can further improve, please feel free to let us know. We're always looking for ways to enhance our guests' experiences.We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Best regards,Swayne RodriguesRooms Division Manager

Dear Stella,Thank you for your feedback. We're delighted to hear that you found our staff friendly and that our location suited your needs perfectly.Providing excellent service and a convenient location are top priorities for us, and we're glad that we could meet your expectations in these areas.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your input and look forward to welcoming you back for another pleasant experience.Best regards,Swayne RodriguesRooms Division Manager

Dear Sandy,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our great rooms and convenient location. Providing comfortable accommodations in a prime location is important to us, and we're glad that we could meet your expectations.We're also pleased that you found our 24-hour front desk to be a bonus. We understand the importance of round-the-clock assistance for our guests' convenience and peace of mind.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your input and look forward to welcoming you back for another great experience.Best regards,Swayne RodriguesRooms Division Manager

Dear Stella,Thank you for sharing your feedback with us. We're thrilled to hear that you found our front desk team helpful and professional. Providing excellent service is a top priority for us, and we're glad to know that we met your expectations in this regard.We're also pleased to hear that you found the amenities in the room to be good, even though you didn't use most of them. We aim to provide everything our guests might need for a comfortable stay, and we're glad that our offerings met your needs.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your input and look forward to welcoming you back for another pleasant experience.Best regards,Swayne RodriguesRooms Division Manager

Dear John,Thank you for taking the time to rate your experience with us. We're thrilled to see your perfect score of 5 out of 5!While we didn't receive specific comments from you, we're delighted to know that you had a fantastic stay overall. If there are any aspects of your visit that stood out to you or if there's anything we can do to further enhance your future stays, please don't hesitate to let us know.Your satisfaction is our priority, and we're grateful for your positive rating. We look forward to the pleasure of hosting you again.Best regards,Swayne RodriguesRooms Division Manager

Dear Daniel,Thank you for sharing your positive experience with us. We're delighted to hear that you found our apartment very comfortable and spacious, with a quiet ambiance. It's wonderful to know that our staff provided friendly service and that our location, with its proximity to the train station, suited your needs.We're pleased that you found the bed comfortable and that you would consider staying with us again. Your satisfaction is our priority, and we're grateful for your feedback.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back for another comfortable stay.Best regards,Swayne RodriguesRooms Division Manager

Dear John,Thank you for sharing your feedback with us. We're delighted to hear that you had a very nice experience during your stay with us.Your satisfaction is our utmost priority, and we're thrilled that you found our place to be enjoyable in every aspect.If there's anything specific that stood out to you or if there are any areas where we can further improve, please feel free to let us know. We value your input and look forward to welcoming you back for another pleasant experience.Best regards,Swayne RodriguesRooms Division Manager

Dear Tanya,Thank you for sharing your feedback with us. We're delighted to hear that you found the apartment spacious and comfortable, with good decor enhancing your experience. However, we apologize for any inconvenience you experienced with the tight fit of the car parking.It's wonderful to know that our property's position suited your needs and that our staff provided friendly and helpful service, assisting you with any queries you had during your stay.Your comments are valuable to us as we continuously strive to improve our services and facilities. If there's anything else we can do to further enhance your future stays, please don't hesitate to reach out. We appreciate your input and look forward to welcoming you back for another enjoyable experience.Best regards,Swayne RodriguesRooms Division Manager

Dear Jennifer,Thank you for sharing your fantastic experience with us. We're thrilled to hear that you found our apartment to be a great find and that you enjoyed the comfort and additional amenities that are missed 5-star hotels. It's wonderful to know that despite our location in the heart of the restaurant and nightclub hub, you found the apartment exceptionally quiet.Your recommendation means a lot to us, and we truly appreciate your kind words. Providing our guests with a comfortable and memorable stay is our top priority, and we're delighted that we could exceed your expectations.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back for another great experience.Best regards,Swayne RodriguesRooms Division Manager

Dear Brock,Thank you for sharing your feedback with us. We appreciate your attention to detail and understand how the positioning of the lamp switches could be inconvenient.We apologize for any frustration this may have caused during your stay. Your comment is valuable to us, and we will certainly take it into consideration for future improvements to enhance the convenience and comfort of our guests.If there are any other aspects of your stay you'd like to highlight or if there's anything else we can do to make your future visits more enjoyable, please feel free to share your thoughts. We appreciate your input and hope to have the opportunity to better accommodate you in the future.Best regards,Swayne RodriguesRooms Division Manager

Dear Natalie,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our apartment great, spacious, and equipped with a washer/dryer for added convenience. It's wonderful to know that our location's walkable distance to museums, the art gallery, river, and zoo, as well as the abundance of nearby restaurants, contributed to an enjoyable stay.Your feedback is truly appreciated, and we're pleased to have met your expectations. If there are any specific aspects you particularly enjoyed or if there's anything we can do to further enhance your future stays, please feel free to let us know. We look forward to welcoming you back for another delightful experience.Best regards,Swayne RodriguesRooms Division Manager

Dear Adam,Thank you for taking the time to rate your experience with us, and we appreciate your perfect score of 10 out of 10. We're delighted that you had a positive stay.While we didn't receive specific comments from you, we would love to hear more about what aspects of your visit stood out and contributed to your high rating. Your insights are important to us as we continually strive to provide exceptional service.If there are any specific comments or suggestions you'd like to share, or if there's anything we can do to make your next stay even more enjoyable, please feel free to reach out. We look forward to the pleasure of hosting you again.Best regards,Swayne RodriguesRooms Division Manager

Dear Stephen,Thank you for taking the time to rate your experience with us, and we appreciate your perfect score of 5 out of 5. We're delighted that you had a positive stay.While we didn't receive specific comments from you, we would love to hear more about what aspects of your visit stood out and contributed to your high rating. Your insights are important to us as we continually strive to provide exceptional service.If there are any specific comments or suggestions you'd like to share, or if there's anything we can do to make your next stay even more enjoyable, please feel free to reach out. We look forward to the pleasure of hosting you again.Best regards,Swayne RodriguesRooms Division Manager

Dear Jinglu,Thank you for sharing your experience with us, and we appreciate your feedback. We sincerely apologize for any inconvenience you faced during your stay.We understand that the size of the bathroom, especially with a 14-month-old baby, was a concern. Your comments regarding the lack of air conditioning in the bedroom and the absence of windows are duly noted. We're sorry for any discomfort this may have caused.Your feedback is crucial in helping us address these issues and make necessary improvements. We value your input and hope to have the opportunity to better accommodate you and your family in the future.Best regards,Swayne RodriguesRooms Division Manager

Dear Valdrien,Thank you for taking the time to share your feedback. We're delighted to hear that our location's close proximity to shopping and restaurants added to the convenience of your stay. Providing easy access to local amenities is something we strive for, and we're pleased to know it positively impacted your experience.If there are any other aspects of your stay you'd like to highlight or if there's anything specific we can do to make your future visits even more enjoyable, please don't hesitate to share your thoughts. We appreciate your input and look forward to welcoming you back for another satisfying stay.Best regards,Swayne RodriguesRooms Division Manager

Dear Julie,Thank you for taking the time to rate your experience with us. We're delighted to see your 5-star rating and appreciate your positive feedback.While we didn't receive specific comments from you, we're pleased to know that you had a satisfying stay. If there are any aspects of your visit that stood out to you or if there's anything we can do to further enhance your future stays, please don't hesitate to let us know. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience.Best regards,Swayne RodriguesRooms Division Manager

Dear Freya,Thank you for taking the time to rate your experience with us, and we appreciate your score of 8 out of 10. While your rating provides valuable insight, we would love to hear more about your specific thoughts and observations to better understand your perspective.If there are areas where we excelled or aspects that we can improve upon, your feedback will be instrumental in shaping our ongoing efforts to provide the best possible service. Please feel free to share any additional comments or suggestions you may have so that we can continue to enhance our guests' experiences.We value your input and look forward to the opportunity to exceed your expectations on your future visits.Best regards,Swayne RodriguesRooms Division Manager

Dear Amanda,Thank you for sharing your positive experience with us! We're delighted to hear that you found our location ideal for your city trip, with the proximity to Rundal Mall and various dining and shopping options. Ensuring a secure environment for our guests is of utmost importance to us, and we're pleased to know that you felt secure during your stay.If you have any specific highlights or suggestions for improvement based on your visit, we'd love to hear more about them. Your feedback is invaluable as we strive to provide an exceptional experience for all our guests.We look forward to welcoming you back on your next visit to enhance your stay even further. Should you have any additional comments or requests, please don't hesitate to reach out.Best regards,Swayne RodriguesRooms Division Manager

Dear Geoff,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our great location and the convenience of parking. Your feedback about the well-appointed two-bedroom apartment in room 211 is appreciated.However, we understand your concern regarding the lack of sunlight in the apartment, and we apologize for any inconvenience this may have caused. Your comments are valuable, and we will use them to improve our services and facilities.If you have any additional feedback or if there's anything else we can do to enhance your future stays with us, please don't hesitate to reach out. We appreciate your business and hope to welcome you back for another positive experience.Best regards,Swayne RodriguesRooms Division Manager

Dear Ben,Thank you for your positive feedback! We're pleased to know that you found our location convenient, with easy access to the tram, restaurants, and the city bus loop. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We hope to welcome you back in the future.Best regards,Swayne RodriguesRooms Division Manager

Dear Harriet,Congratulations on your wedding anniversary! We are delighted to hear that you had a great stay and that our staff could contribute to making your celebration special. Providing wine and chocolates is just one way we aim to make our guests' experiences memorable. We look forward to welcoming you back for future celebrations.Best regards,Swayne RodriguesRooms Division Manager

Dear Joseph,Thank you for taking the time to leave a positive rating for your recent stay at Miller Apartments. We truly appreciate your positive feedback and are delighted to hear that you had a satisfactory experience with us.If you have any specific comments or suggestions you'd like to share to help us enhance our services, please feel free to reach out. We value your input and strive to continually improve our offerings.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,Swayne RodriguesRooms Division Manager

Dear Sue,Thank you for your positive feedback. We are delighted to hear that you found our location convenient, our staff helpful, and the apartment clean with all necessary conveniences. It's always a pleasure to welcome returning guests, and we look forward to hosting you again during your future visits.Warm regards,Swayne RodriguesRooms Division Manager

Dear Dharmeindre Raj,Thank you for taking the time to share your feedback. We appreciate your positive rating. Regarding the parking situation, we apologize for any inconvenience. If there's anything specific you'd like us to address or improve, please feel free to provide more details. We value your input and strive to enhance our services based on guest experiences.Best regards,Swayne RodriguesRooms Division Manager

Dear Guest,We appreciate your feedback and are pleased to hear that you enjoyed our convenient location near Rundle Mall and the ease of getting around on foot. It's great to know that you found your stay very comfortable.Thank you for choosing us, and we hope to have the pleasure of welcoming you back in the future.Warm regards,Swayne RodriguesRooms Division Manager

Dear Darren,Thank you for your concise and positive feedback. We're delighted to hear that you had a great experience with us and found our team to be very helpful.We look forward to the opportunity to welcome you back for another enjoyable stay.Warm regards,Swayne RodriguesRooms Division Manager

Dear Gail,We appreciate you taking the time to provide your positive feedback. It's wonderful to hear that our customer service met your expectations, and the location was ideal for your needs. Thank you for your kind words, and we hope to have the pleasure of hosting you again in the future.Warm regards,Swayne RodriguesRooms Division Manager

Dear Luwen,Thank you for taking the time to share your feedback. We're glad to hear that you found our rooms spacious, enjoyed the good location, and found value for money in your booking.We apologize for the confusion regarding the room configuration. Your feedback is valuable, and we will review our procedures to ensure better communication and fulfillment of guest requests in the future.We appreciate your understanding and hope to welcome you back for another comfortable stay.Warm regards,Swayne RodriguesRooms Division Manager

Dear Oi Ling,Thank you for sharing your feedback with us. We're glad to hear that you found everything conveniently close by during your stay. Providing easy access to amenities and attractions is important to us, and we're pleased that our location met your needs.If there are any other aspects of your stay you'd like to highlight or if there's anything specific we can do to make your future visits even more enjoyable, please don't hesitate to share your thoughts. We appreciate your input and look forward to welcoming you back for another satisfying stay.Best regards,Swayne RodriguesRooms Division Manager

Dear Nabil,Thank you for taking the time to provide us with your feedback and for rating your stay with us. We appreciate your positive score.If there are any specific aspects of your experience that you would like to share or if there are areas where we can improve, please feel free to let us know. Your feedback is essential for us to enhance our services and meet the expectations of our guests.We hope you had an enjoyable stay overall, and we look forward to welcoming you back in the future.Warm regards,Swayne RodriguesRooms Division Manager

Dear Sunny,Thank you for your positive feedback! We are delighted to hear that you enjoyed our great location and found the apartment suitable for your stay with two adults and two kids.We appreciate you taking the time to share your experience, and we look forward to welcoming you and your family back on your next visit.Warm regards,Swayne RodriguesRooms Division Manager

Dear Hui-Jou,Thank you for taking the time to provide us with your feedback and for rating your stay with us. We appreciate your positive score.If there are any specific aspects of your experience that you would like to share or if there are areas where we can improve, please feel free to let us know. Your feedback is essential for us to enhance our services and meet the expectations of our guests.We hope you had an enjoyable stay overall, and we look forward to welcoming you back in the future.Warm regards,Swayne RodriguesRooms Division Manager

Dear Abijana,Thank you for taking the time to rate your experience at Miller Apartments. We appreciate your feedback, and while you've given us a numerical rating, it would be immensely helpful if you could share any specific comments or suggestions to help us understand how we can improve.Our goal is to ensure the satisfaction of all our guests, and your input is crucial in achieving that. If you have any additional details or if there's anything specific you'd like to discuss, please feel free to reach out.We hope to have the opportunity to welcome you back and provide an even better experience in the future.Warm regards,Swayne RodriguesRooms Division Manager

Dear Colin,Thank you for taking the time to share your feedback regarding the laundry facilities at Miller Apartments. We appreciate your observation about the availability of washers and dryers in certain rooms and the common facilities on the ground floor.Your input is valuable to us as we aim to provide the best possible experience for our guests. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out.We hope you had an overall pleasant stay, and we look forward to welcoming you back to Miller Apartments in the future.Warm regards,Swayne RodriguesRooms Division Manager

Dear Anna,Thank you for taking the time to leave a 5-star rating for your recent stay at Miller Apartments. We truly appreciate your positive feedback and are delighted to hear that you had a satisfactory experience with us.If you have any specific comments or suggestions you'd like to share to help us enhance our services, please feel free to reach out. We value your input and strive to continually improve our offerings.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,Swayne RodriguesRooms Division Manager

Dear Russell,Thank you for taking the time to leave a 5-star rating for your recent stay at Miller Apartments. We truly appreciate your positive feedback and are delighted to hear that you had a satisfactory experience with us.If you have any specific comments or suggestions you'd like to share to help us enhance our services, please feel free to reach out. We value your input and strive to continually improve our offerings.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,Swayne RodriguesRooms Division Manager