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Dear Guest,We're thrilled to hear that you were very happy with your overall stay at Crowne Plaza Ahmedabad! Your satisfaction is our priority, and we're delighted to have provided you with a positive experience. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Best Regards,Suraj Kumar JhaGeneral Manager
The staff's attitude, indifference, and the lack of local knowledge was a surprise.Two members, Santosh and Rajubhai had audacity to discuss and whisper and judge the guest which is never seen in other hotels and we have visited a few similar and better hotels. Not usually used to give negative reviews but I thought I must mention this if only so that the individuals mentioned know that guests on the other side of the desk are not stupid and deserve some respect as customers.
Jay
Stayed 2 nights in Feb 2024
Response from Suraj Kumar Jha on 18 Mar 2024
Dear Mr. Jay,Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the disappointing experience you encountered during your stay. We deeply regret any attitude, indifference, or lack of local knowledge displayed by our staff, as well as any inappropriate behavior you observed.We take your feedback seriously and will investigate the incident immediately. Such behavior is unacceptable and does not reflect the level of professionalism and respect we expect from our team members.Your feedback is invaluable to us, and we appreciate your honesty in sharing your experience. Please rest assured that we will take the necessary steps to address these issues internally and ensure that they do not happen again.We hope to have the opportunity to regain your trust and provide you with a much-improved experience during any future stays at Crowne Plaza Ahmedabad.Best Regards,Suraj Kumar JhaGeneral Manager
A good value property, not quite as new/luxurious as ITC. Great breakfast buffet. The bbq by the pool was unexpectedly amazing. The staff definitely goes above and beyond on service.
Emilia
Stayed 4 nights in Jan 2024
Response from Suraj Kumar Jha on 2 Feb 2024
Dear Emilia,Thank you for taking the time to share your feedback. We're thrilled to hear that you found Crowne Plaza Ahmedabad to be a good value property with a great breakfast buffet. It's delightful to know that the BBQ by the pool exceeded your expectations. We appreciate your kind words about our staff, and it's wonderful to hear that their dedication to service stood out during your stay.If you have any suggestions or specific highlights from your experience that you'd like to share, we would be more than happy to hear them. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Suraj Kumar JhaGeneral Manager
My friend from US was visiting us for a vacation and was very satisfied, US Standards
soumitra
Stayed 4 nights in Jan 2024
Response from Suraj Kumar Jha on 2 Feb 2024
Dear Guest,We're pleased to hear that your friend had a satisfying experience during their vacation at Crowne Plaza Ahmedabad. Providing memorable and positive experiences for our guests is our utmost priority. If there are any specific aspects of their stay that stood out or if there's anything we can do to enhance future visits, please feel free to share. We appreciate your feedback and look forward to the opportunity to welcome you and your friend back in the future.Best regards,Suraj Kumar JhaGeneral Manager
10/10 Excellent
Mihir
30 Jan 2024
Mihir
Stayed 1 night in Jan 2024
Response from Suraj Kumar Jha on 29 Mar 2024
Dear Mihir,Thank you so much for your perfect score! We're thrilled to receive your review and to know that you had such an outstanding experience at Crowne Plaza Ahmedabad. Your satisfaction is our top priority, and we're delighted that we could meet and exceed your expectations. We truly appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm Regards,Suraj Kumar JhaGeneral Manager
Dear Mr. Vijay,Thank you for your review, and we're pleased to hear that you had a positive experience. We appreciate your feedback. If there are specific areas where we can improve and earn a perfect 10 in your eyes, please feel free to share more details. Your input is valuable, and we look forward to the opportunity to enhance your experience during any future visits.Best regards,Suraj Kumar JhaGeneral Manager
The hotel is very tired and needs a total refurb. The cost of INR300k per room per night was the same as the Oberoi in Mumbai and very poor value. The staff are very friendly and helpful.
David
Stayed 2 nights in Jan 2024
Response from Suraj Kumar Jha on 14 Jan 2024
Dear Mr. David,Thank you for taking the time to share your feedback. We appreciate your comments about our friendly and helpful staff. We apologize if the hotel's condition did not meet your expectations, and we understand your concerns about the value for the cost. Your feedback is important, and we'll certainly take it into consideration as we strive to improve our offerings. If there are specific areas you'd like us to address, please feel free to share more details so that we can work towards enhancing our guests' experience.Best regards,Suraj Kumar JhaGeneral Manager
Pleasant stay at the Crowne Plaza. Friendly and helpful staff.
Good choice for meals and nice environment.
Only gripe is that there were some conferences/seminars where attendees congregated in the main hotel dining/lounge areas, making a relaxed environment not possible.
Mahesh
Stayed 5 nights in Dec 2023
Response from Suraj Kumar Jha on 9 Jan 2024
Dear Mr. Mahesh,Thank you for choosing Crowne Plaza and sharing your feedback. We're pleased to hear that you had a pleasant stay and appreciated the friendly and helpful staff, good meal choices, and the overall nice environment. We apologize for any inconvenience caused by conferences affecting the relaxed atmosphere in the main dining area. Your input is valuable, and we'll work to enhance the guest experience in those situations. We hope to welcome you back for another enjoyable stay.Best regards,Suraj Kumar JhaGeneral Manager
Very helpful and accommodating staff. They did everything to make us happy. Nice and clean rooms. Loved food at the hotel in the lobby.
Manali
Response from Suraj Kumar Jha on 11 Dec 2023
Dear Guest,Thank you for visiting us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Crowne Plaza Ahmedabad City Centre. Making memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe!Regards,Suraj Kumar JhaGeneral ManagerCrowne Plaza Ahmedabad
We came to watch the cricket and had to get a very early flight, they were really great getting our room ready early. Also the international buffet is one of the best for variety.
Amanda
Stayed 2 nights in Nov 2023
Response from Suraj Kumar Jha on 17 Nov 2023
Dear Guest,Thank you for visiting us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Crowne Plaza Ahmedabad City Centre. Making memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe!Regards,Suraj Kumar JhaGeneral ManagerCrowne Plaza Ahmedabad
Dear Guest,Thank you for visiting us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Crowne Plaza Ahmedabad City Centre. Making memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe!Regards,Suraj Kumar JhaGeneral ManagerCrowne Plaza Ahmedabad
8/10 Good
PUNEET
15 Oct 2023
PUNEET
Stayed 1 night in Oct 2023
Response from Suraj Kumar Jha on 17 Nov 2023
Dear Guest,Thank you for visiting us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Crowne Plaza Ahmedabad City Centre. Making memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe!Regards,Suraj Kumar JhaGeneral ManagerCrowne Plaza Ahmedabad
4/10 Poor
Mohammed Moinul
8 Oct 2023
Disliked: Cleanliness, staff & service
Mohammed Moinul
Stayed 2 nights in Oct 2023
Response from Suraj Kumar Jha on 10 Oct 2023
Dear Mr. Mohammed,We are deeply concerned by your feedback because it does not reflect the level of service we deliver to our guest at Crowne Plaza Ahmedabad. We sincerely apologise. Please share the details of your experience with us in order to assist us in further investigating the matter. We hope you will give us another opportunity to serve you.Regards, Suraj Kumar JhaGeneral Manager
8/10 Good
Verified traveller
Business traveller
3 Oct 2023
Liked: Staff & service, room comfort
Nice clean hotel. All in good condition. Cleaning is not up up mark. Tables are sticky. Floor and carpet are dusty and sticky as well. Definitely have to wear slippers or shoes in the room. Slippers provided are flimsy.
Verified traveller
Stayed 2 nights in Sep 2023
Response from Suraj Kumar Jha on 4 Oct 2023
Dear guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Thank you for choosing Crowne Plaza Ahmedabad. We look forward to welcome you back with us.Regards, Suraj Kumar JhaGeneral Manager
Good stay for a few days of business in Ahmedabad.
Good stay for a few days of business in Ahmedabad.
Elisha
Stayed 4 nights in Sep 2023
Response from Suraj Kumar Jha on 18 Sept 2023
Dear Guest,Thank you for visiting us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Crowne Plaza Ahmedabad City Centre. Making memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe!Regards,Suraj Kumar JhaGeneral Manager
10/10 Excellent
Pooja
7 Sept 2023
Pooja
Stayed 3 nights in Sep 2023
Response from Suraj Kumar Jha on 5 Oct 2023
Dear Guest,We are deeply concerned by your ratings because it does not reflect the level of service we deliver to our guest at Crowne Plaza Ahmedabad. We sincerely apologise. Please share the details of your experience with us in order to assist us in further investigating the matter. We hope you will give us another opportunity to serve you.Regards, Suraj Kumar JhaGeneral Manager
Dear Guest,We are deeply concerned by your feedback because it does not reflect the level of service we deliver to our guest at Crowne Plaza Ahmedabad. We sincerely apologise. Please share the details of your experience with us in order to assist us in further investigating the matter. We hope you will give us another opportunity to serve you while delivering a true experience.Regards, Suraj Kumar JhaGeneral Manager
I was trying to reach out to hotel, they dont have any contact person, different terms of payment was asked for an airport pickup. My foreign national guests arrived and there was no can despite saying three times and the sales person Suraj was so rude and hang on the phone and didnt pickup. Absolute rubbish when it comes to addressing an issue
Pooja
Stayed 2 nights in Sep 2023
Response from Suraj Kumar Jha on 18 Sept 2023
Dear Guest,We are deeply concerned by your feedback because it does not reflect the level of service we deliver to our guest at Crowne Plaza Ahmedabad. We sincerely apologise. Please share the details of your experience with us in order to assist us in further investigating the matter. We hope you will give us another opportunity to serve you while delivering a true experience.Regards, Suraj Kumar Jha General Manager
The reception staff , room service , lobby staff , breakfast buffet service staff , alll excellent . But hotel needs a major interior Retroffiting and refurbishment . The room interiors are not of the level desired . A certain softness and luxurious feel in the interiors is missing . Otherwise location and staff are the best .
rai sopariwala
Stayed 1 night in May 2023
Response from Suraj Kumar JHA on 15 May 2023
Dear Mr Sopariwala, At the onset I would like to thank you for taking out your time to give us valuable feedback of your experience in the hotel.I am truly glad by your gracious appreciation of the hotel amenities and staff.Your feedback on refurbishments has also been well received. The team and I look forward to the pleasure of seeing you again at our hotel in Ahmedabad. Warm RegardsSuraj Kumar JhaGeneral Manager
6/10 Okay
Ahed khaled abedalqader
22 Mar 2023
It is fine
Ahed khaled abedalqader
Stayed 4 nights in Mar 2023
Response from Suraj Kumar Jha on 23 Mar 2023
Dear Ahed, At the onset I would like to thank you for taking out your time to give us valuable feedback of your experience in the hotel.The team and I look forward to the pleasure of seeing you again at our hotel in Ahmedabad. Warm RegardsSuraj Kumar JhaGeneral Manager
10/10 Excellent
Jimmy
19 Mar 2023
Jimmy
Stayed 5 nights in Mar 2023
Response from Suraj Kumar Jha on 8 Apr 2023
Dear Jimmy, Thank you for rating us on this platform. Warm regards, Suraj Kumar JhaGeneral Managerr
6/10 Okay
Vishal
Travelled with group
18 Feb 2023
Breakfast was good. But overall stay was ok.
Vishal
Stayed 1 night in Feb 2023
Response from Suraj Kumar Jha on 10 Mar 2023
Dear Vishal, At the onset I would like to thank you for taking out your time to give us valuable feedback of your experience at our hotel in Ahmedabad.Your feedback on stay at Crowne Plaza Ahmedabad City Centre has been well received. thank you for having stayed with us and we look forward to the opportunity of welcoming you back at our hotel.Warm RegardsSuraj Kumar Jha General Manager
Not 5 Star property. Very lousy service at reception and room service. Not proper food choice. Rooms are not in good state and broken tiles and so forth. If you are looking for 4-5 star property then definitely look elsewhere..
Hardik
Stayed 3 nights in Jan 2023
Response from Crowne Plaza Ahmedabad on 30 Jan 2023
Dear Guest,Greetings from Crowne Plaza Ahmedabad! We're so sorry to know that you were not satisfied with our service. Your feedback has been forwarded to the team and we shall take the necessary corrective measures. We hope you'll give us another chance to serve you again.Warmly,Suraj Kumar JhaGeneral Manager
Property is out of date and not 5 star accommodation. Customer service and room service are not up to the mark. Rooms had broken bath tub and tiles and not clean as you would expect with 5 star accomodation. Not great stay at all. I would not recommend if you are looking for 5 star accomodation as there are better options available then crown plaza in ahemdabad for sure.
Hardik
Stayed 1 night in Jan 2023
Response from Crowne Plaza Ahmedabad on 30 Jan 2023
Dear Guest,Greetings from Crowne Plaza Ahmedabad! We're so sorry to know that you were not satisfied with our service. Your feedback has been forwarded to the team and we shall take the necessary corrective measures. We hope you'll give us another chance to serve you again.Warmly,Suraj Kumar JhaGeneral Manager
Property is very out of date compare to what they charge for 5 star rate. Its definitely 3 star and not 5 star. Service is very poor in all front starting from reception to room service. Very poor selection of food and fruit when it comes to room service or in restaurant. Overall disappointing stay and wont consider next time when we are in ahmedabad. Very big no.
Hardik
Stayed 1 night in Jan 2023
Response from Crowne Plaza Ahmedabad on 30 Jan 2023
Dear Guest,Greetings from Crowne Plaza Ahmedabad! We're so sorry to know that you were not satisfied with our service. Your feedback has been forwarded to the team and we shall take the necessary corrective measures. We hope you'll give us another chance to serve you again.Warmly,Suraj Kumar JhaGeneral Manager
Staff and service was excellent and the breakfast buffet was amazing. Enjoyed our stay very much
Sangeeta
Response from Crowne Plaza Ahmedabad on 17 Jan 2023
Dear Guest, Thank you for choosing our hotel and for taking the time to write a review. We are so glad to hear that you enjoyed your experience. We look forward to welcoming you back to our hotel in the near future. Warmly, Suraj Kumar Jha General Manager
Dear Guest,Thank you for visiting us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Crowne Plaza Ahmedabad City Centre. Making memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe!Regards,Suraj Kumar JhaGeneral ManagerCrowne Plaza Ahmedabad
Rooms are spacious and clean. Staff is very friendly and accommodating, always with a smile. Breakfast is superb, so many items and varieties
Sangeeta
Response from Crowne Plaza Ahmedabad on 6 Jan 2023
Dear Guest,Greetings from Crowne Plaza Ahmedabad City Centre!!!Thank you for the reviewing us.Looking forward to having you again as a guest in our hotel.Warmly,Suraj Kumar JhaGeneral ManagerCrowne Plaza Ahmedabad City Centre
10/10 Excellent
jignesh
Travelled with family
2 Jan 2023
Liked: Cleanliness, staff & service, amenities
Wonderful property @ S.G. Highway.
jignesh
Response from Crowne Plaza Ahmedabad on 6 Jan 2023
Dear Guest,Greetings from Crowne Plaza Ahmedabad City Centre!!!Thank you for the reviewing us.Looking forward to having you again as a guest in our hotel.Warmly,Suraj Kumar JhaGeneral ManagerCrowne Plaza Ahmedabad City Centre
Response from Suraj Kumar Jha, General Manager on 28 Nov 2022
Dear Guest,Greetings from Crowne Plaza Ahmedabad City Centre!!!Thank you for rating us. It’s important to us that our customers are more than satisfied with us and thus we would like to know the reason for 6 out of 10 rating.Looking forward to hear from you soon.Warmly,Suraj Kumar JhaGeneral Manager
Response from Suraj Kumar Jha, General Manager on 18 Nov 2022
Dear Guest,Greetings from Crowne Plaza Ahmedabad !Thank you for the review and perfect rating.We look forward to welcome you again soon.Warm Regards,Suraj Kumar JhaGeneral Manager
6/10 Okay
Vladas, Carouge
Business traveller
20 Sept 2022
Liked: Staff & service
The hotel needs partly the renovation works, but overall cinsidered as OK. The staff is friendly and assisting.
Vladas
Stayed 1 night in Sep 2022
Response from Suraj Kumar Jha, General Manager on 7 Nov 2022
Dear Guest,Thank you for sharing a kind feedback of your visit to Crowne Plaza Ahmedabad City Centre. I shall definitely share your kind words of appreciation with my team that works tirelessly to ensure that our guests feel at home. We hope to welcome you back for a refreshing stay once again.Warmly,Suraj Kumar JhaGeneral Manager
Rooms are simply horrible. Staff of reception and housekeeping unprofessional. Definitely avoidable.
Verified traveller
Stayed 2 nights in Jul 2022
Response from Suraj Kumar Jha on 9 Aug 2022
Dear Guest,
Dear Guest,
Greetings from Crowne Plaza Ahmedabad! We're so sorry to know that you were not satisfied with our service. Could you please share your contact details with us - one of our team members will reach out to you. Your feedback has also been forwarded to the team and we shall take the necessary corrective measures. We hope you'll give us another chance to serve you again.
Warmly,
Suraj Kumar Jha
General Manager
10/10 Excellent
Miftahuddin
23 Jul 2022
Miftahuddin
Stayed 3 nights in Jul 2022
Response from General Manager on 25 Jul 2022
Dear Guest,
Thank you for choosing our hotel and for taking the time to write a review. We are so glad to hear that you enjoyed your experience. We look forward to welcoming you back to our hotel in the near future.
Warmly,
Suraj Kumar Jha
General Manager
Response from Rutu Panjwani, Marcomm Manager on 16 Jun 2022
Dear Guest,
Greetings from Crowne Plaza Ahmedabad City Centre!!!
Thank you for the rating us.
Looking forward to having you again as a guest in our hotel.
Warmly,
Team Crowne Plaza
On first day of the stay when I ask for extra blanket I was given a blanket which was used ,dirty had the blood stain on it, smoking smell which was changed when i asked them to change.
There was crochroch in one of the bathroom. Flush of the same bathroom constantly was leaking water that disturbed entire noght sleep. I was quite happy Despite all this as breakfast was very good and the cook was really very friendly
The most disappointing thing Was the door lock was not working at all we told the frontdesk staff couple of times and they mept on telling that battery is not working or kept on changing the card but the issue was door lock itself. we have to wait 10 to 15 minutes outside daily for 5 days. We told staff couple of times without any resolution despite we reserving the most expensive room of the hotel.
chetankumar
Stayed 7 nights in Apr 2022
Response from Rutu Panjwani, Marcomm Manager on 24 May 2022
Dear Guest,
Dear Guest,
Greetings from Crowne Plaza Ahmedabad! We're so sorry to know that you were not satisfied with our service. Could you please share your contact details with us - one of our team members will reach out to you. Your feedback has also been forwarded to the team and we shall take the necessary corrective measures. We hope you'll give us another chance to serve you again.
Warmly,
Crowne Plaza Ahmedabad Team
Response from Rutu Panjwani, Marcomm Manager on 24 May 2022
Dear Guest,
Thank you for choosing our hotel and for taking the time to write a review. We are so glad to hear that you enjoyed your experience. We look forward to welcoming you back to our hotel in the near future.
Warmly,
Team Crowne Plaza
The hotel is the best however i order two brakfast & dinner. Its nog apear in the hotel system.it cause
Unconvidnece. U shoud check what happend moreover the confirmation for this was in hebrew, and the Indian team didnt understand.
Thank u.
Ezra
Stayed 1 night in Apr 2022
Response from Rutu Panjwani, Marcomm Manager on 24 May 2022
Dear Guest,
Thank you for choosing our hotel and for taking the time to write a review. We are so glad to hear that you enjoyed your experience. The points have been taken in consideration for the taking corrective measures. We look forward to welcoming you back to our hotel in the near future.
Warmly,
Team Crowne Plaza
Very good, neat & clean, rooms are spacious, very hygienic
Abidur
Stayed 2 nights in Feb 2022
Response from Rutu Panjwani, Marcomm Manager on 24 May 2022
Dear Guest,
Thank you for choosing our hotel and for taking the time to write a review. We are so glad to hear that you enjoyed your experience. We look forward to welcoming you back to our hotel in the near future.
Warmly,
Team Crowne Plaza
Response from Rutu Panjwani, Marcomm Manager on 21 Feb 2022
Dear Guest,
Thank you for sharing a splendid feedback of your experience Crowne Plaza Ahmedabad City Centre. Your patronage means a lot to us and I am glad that you could find our service to your liking. We look forward to serve you again in the near future.
Warmly,
Team Crowne Plaza
Response from Rutu Panjwani, Marcomm Manager on 28 Dec 2021
Dear Guest,
Greetings from Crowne Plaza Ahmedabad City Centre!!!
Thank you for the perfect rating.
Looking forward to having you again as a guest in our hotel.
Response from Rutu Panjwani, Marcomm Manager on 28 Dec 2021
Dear Guest,
Greetings from Crowne Plaza Ahmedabad !
Thank you for your review and rating.
We look forward to welcome you again soon.
6/10 Okay
Mohammad Shahbaz, Ranchi
29 Nov 2021
Mohammad Shahbaz
Stayed 3 nights in Nov 2021
Response from Rutu Panjwani, Marcomm Manager on 24 May 2022
Dear Guest,
Greetings from Crowne Plaza Ahmedabad City Centre!!!
Thank you for rating us. It’s important to us that our customers are more than satisfied with us and thus we would like to know the reason for 3 star rating.
Looking forward to hear from you soon.
Warmly,
Team Crowne Plaza
Response from Rutu Panjwani, Manager on 2 Dec 2021
Dear Guest,
Thank you for sharing a splendid feedback of your experience Crowne Plaza Ahmedabad City Centre. Your patronage means a lot to us and I am glad that you could find our service to your liking. We look forward to serve you again in the near future.
Warmly,
Team Crowne Plaza
6/10 Okay
Verified traveller
Travelled with family
7 Aug 2021
Liked: Staff & service
Disliked: Cleanliness
The Extra towels I asked were not clean and was unable to use them. The towels have stains and I did not expect such casual approach toward customer from respect of hygiene and cleanliness. This was also alarming in case of such severe conditions of COVID. Very Sad to see such approach from a Hotel Chain and diminished the brand image of Crowne Plaza in me. I need to think twice and may drop Crowne Plaza in future for my Travel. I cannot compromise of my health and safety.