4/10 Poor
Nancy
Travelled with family
28 Apr 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My mom and I recently traveled to India and thought it would be good to stay close to all the shopping and restaurants and picked ITC over Marriot. However, next time we will def pick Marriot > ITC.
1. The breakfast options were a lot better at Marriot than ITC. It was much larger space and lot of options that you could easily accomodate any of your cravings. ITC was much smaller.
2. The Staff and service overall, the fact that ITC is 2X-3X more expensive you would expect the service to be that much better but you would be wrong. The staff would not refill the coffee/ tea pack in the room enough times and would have to call everyday for more. When we inquired about getting a win bottle the staff asked me to 'google' the process in india. That is not an appropriate answer for a customer who has not visited india in over a decade and lot has changed.
3. Restaurant - We ended up going to the restaurant at the hotel as we thought it would safe and best choice but again not true. The Chicken dish we ordered was pink and not cooked properly! When entered into the restaurant there was no one at the front to greet us or take us to our table we walked all the way inside the restaurant where the waiter asked us where we would like to sit; that is such poor service for a perceived 5 star restaurant.
When I relayed my experience to the front deck manager there no action taken to make the rest of our stay enjoyable.
Overall, I would not stay here again.
Nancy
Stayed 8 nights in Feb 2024