We booked this house under the assumption that the house was the same in the pictures. First off, the property listed had the wrong address. When we arrived at the house at midnight, we were trying to get into the house. After several failed attempts, we called Carole and she was very rude stating that we "woke [her] up out of [her] sleep." Mind you, we are minorities trying vigorously to enter someone elses home at midnight in a land that was foreign to us. She then told us the proper address (which wasn't listed on VRBO) and when we got there it took us 2 hours to get the lock box to open because the code that we had received from her was incorrect. When we got into the property, it was filled with bugs. Carole told us that was because an exterminator sprayed the Tuesday before our stay (additional information that was not listed on VRBO or through private messages). She stated that she would send her cleaning lady to the property to clean for us and waive the cleaning fee. We told her that we did not feel comfortable with the cleaning crew in the house while we were gone and so we declined. We wrote her a letter telling her that we were not comfortable at the property and that we have vacated the premises the very next morning after our first night there. We requested a full refund being that the property was not the same one listed, the property was dirty, and the property had chemical residue. Having an elderly church member with us during our stay, we had no choice but to leave because of their health. Carole then denied our refund request, charged us the cleaning fee that she claimed she waived, and went ghost on us. Carole and this stay left many things to be desired and I would not recommend this stay!