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Reviews of Maison du Collectionneur

Maison du Collectionneur
19 Rue Roux Alpheran, Aix-en-Provence, Bouches-du-Rhône

Reviews

9.6

Exceptional

Rating 10 - Excellent. 55 out of 64 reviews" "
Rating 8 - Good. 6 out of 64 reviews" "
Rating 6 - Okay. 2 out of 64 reviews" "
Rating 4 - Poor. 1 out of 64 reviews" "
Rating 2 - Terrible. 0 out of 64 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and helpful
Stayed 3 nights in Oct 2023

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely lovely!
Stayed 2 nights in Oct 2023

10/10 Excellent

CYNTHIA J

Travelled with partner
Liked: Amenities
Our stay was exceptional! Our room was spotless and tastefully decorated, with a claw foot tub and a lovely shuttered balcony that allowed fresh air and the sounds of church bells on the hour!
Stayed 2 nights in Oct 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. For one thing, it's in Aix-en-Provence, which can be quite hot, and they have good air conditioning in the rooms, which is crucial. My room was furnished with great originality and had everything I needed, and the staff was friendly and helpful. I enjoyed breakfast in the garden each morning. And my room was very clean.
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

candice

Stayed 1 night in Jun 2023

8/10 Good

Jean-Pierre

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023

10/10 Excellent

Seyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
We were there 2 couples for one night only and we wish our stay was a little longer. The staff was super friendly and helpful, the hotel is only with 6 rooms but the rooms are really beautiful ( I saw 2 of them), pieces of art everywhere in the hotel. Very clean, very decent and very close to the center ( Cours Mirabeau) where there are lots of cafes, restaurants and shops. The hotel has a very small gaden as wel where we had drinks. Coffe and cakes are available all the time at lobby as a warm welcome. I highly recommend this hotel to everbody❤️
Stayed 1 night in Apr 2023
Response from Chalys on 28 Apr 2023
Dear Mrs.Karadeniz,First we would like to thank you for your comment. We were very happy to be at your service during your stay at La Maison du Collectionneur. It is a pleasure to read you and to see that you enjoyed your stay with us. We hope to see you soon. Kind regards, ClémentineLa Maison Du Collectionneur

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great and still quiet and it was a nice property. However we felt it was really overpriced compared to anywhere else we stayed on our trip- not worth the premium at all. We didn’t realise having a bath meant there was no way to shower- at least not for someone over 6ft having to sit in a reduced size bath to try and shower with the small hose in the bath, so just something to keep in mind if you don’t want to have to run a bath every time you want to wash.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager is very nice she goes out of her way to make you feel welcomed.
Stayed 4 nights in Sep 2022
Response from Magali on 26 Nov 2022
Thank you for your comment Mister Larry, we hope we'll have the pleasure to welcome you again !

10/10 Excellent

michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This small home tastefully renovated with some charming bedrooms is a gem. The accommodations were clean, spacious, very comfortable bed and a great location for walking to restaurants, the market and the Cours Mirabeau. The staff was amazing—attentive, friendly and eager to make sumptuous breakfasts ordered the night before (toast with lox and cream cheese, yogurt with granola and fresh fruit) we ate out in the walled garden. One morning one of the staff members even went out to the market to get more lox for my breakfast because I hadn’t ordered in time the day before. We would stay here again without hesitation and would highly recommend it to others. Thank you for a wonderful experience in Aix.
Stayed 2 nights in Sep 2022

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Lovely hotel close to everything in Aix. Shower a little hard to use, but not a huge negative.
Stayed 3 nights in Sep 2022

10/10 Excellent

FRANCOIS

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome and very nice personalised service
Stayed 1 night in Sep 2022

10/10 Excellent

Owen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms themselves were amazing, super well decorated and comfortable. The staff was very friendly, helpful and overall nice to talk to. In addition the hotel has great amenities and walking distance to amazing parts of Aix.
Stayed 1 night in Aug 2022
Response from Florent on 16 Sept 2022
Hello OwenI wanted to thank you for your comment which makes us happy.La Maison du Collectionneur

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Really good and really bad
Pros: The little boutique hotel is cute, the front desk staff was friendly, the decor is funky, the duplex room we got was nicely laid out. Cons: there was a heatwave and the hotel put several portable air conditioners in the room, one of which had the exhaust blowing back into the room behind a curtain (which we didn't see) so it became unbearably, almost dangerously hot overnight because we didn't see the exhaust hose until the morning.
Stayed 1 night in Jul 2022
Response from Florent on 28 Aug 2022
Dear Client,We thank you for your message and apologize for the inconvenience caused. Following an exceptional heat wave during your stay, our air conditioning had a problem and we urgently installed mobile air conditioning units. It seems that during your stay the installation was not done correctly and I apologize for this again.Maison du Collectionneur

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

David John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly helpful staff. Clean well furnished room. Very quiet area but within 10 mins of centre. Only things to watch out for are no lift and lots of steps to upper 2 rooms, and not all rooms have a stand up shower.
Stayed 4 nights in Jun 2022

10/10 Excellent

Judith

Stayed 2 nights in Feb 2022

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Marie-Luise

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly located near the city centre but in a very quiet neighbourhood. The staff were absolutely wonderful - friendly, informative and very welcoming. Breakfasts in the little sunny courtyard were simply gorgeous. We loved our 3 nights there and would definitely return if we are ever near Aix in the future.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a little gem! The hotel is so well thought of every detail is exceptional. The staff were incredible and very friendly. It’s a great discovery, I highly recommend
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2020

10/10 Excellent

EJ, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful room with garden view. Everything was perfect ! Small bed and breakfast but I found everything what I needed while staying. Also there is cute gardens And super quiet and private. The location is the best !!. Walking distance in ten minutes to everywhere. Owner’s kind message and very resourceful recommend about restaurants and museum was all very helpful.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, modern, arty accommodation right in the old town. Able to walk everywhere. Breakfast on the terrace was lovely but there are plenty of cafes nearby otherwise. Staff were very friendly and helpful. Coffee, fruit and cake at your disposal at the entry hall was a nice touch. Only drawback for us was not having a shower - only a bath with shower head.
Stayed 2 nights in Sep 2019
Response from Maison du Collectionneur on 10 Oct 2019
Thank very much with your lovely feed back. We are actually planning to have only showers in the room and this will be done soon. Only the suite will have shower and bath. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a Family business . Personalized service. The concept is great . I am sure they will grow further .
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and unique boutique hotel in a very convenient but quiet street in Aix. Our room was large and everything was brand new and comfortable. The staff was also so nice and helpful as well. Have breakfast there, it’s delicious and you can eat the little courtyard in the back. Would stay again next time we are in Aix!
Stayed 2 nights in Aug 2019
Response from Maison du Collectionneur on 10 Oct 2019
Tank you very much for your comments. We will work hard this winter to improve theMaison du Collectionneur, bring new Art Piece and guest experiences. We are waiting for you :-)

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Absolutely amazing. Very welcoming hosts. Loved staying here. Felt like home away from home. Would not hesitate to stay here again
Stayed 1 night in Jul 2019
Response from Florent on 25 Jul 2019
A great Thank you to your lovely comment. :-))))

10/10 Excellent

HungLit, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, friendly and helpful Great hosts Great decoration Stylish
Stayed 2 nights in Jun 2019
Response from Florent on 2 Jul 2019
Thank you very much for your kind appreciation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Florent on 2 Jul 2019
Merci beaucoup :-)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very unique ,quiet, memorable, designed artistically
Stayed 1 night in Jun 2019
Response from Florent on 2 Jul 2019
Many thanks for such a lovely comment reflecting our attachment to guests experience.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Florent on 31 May 2019
Thank you very much for your comment.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emplacement de choix!
Stayed 3 nights in May 2019
Response from Florent on 1 Aug 2019
Bonjour et merci pour votre commentaire. Nous faisons le maximum pour installer la Maison du Collectionneur et améliorer la qualité sur tous les points. Votre avis et retour d'expérience sont donc très importants et je vous en remercie. Florent

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not be nicer or accommodating! They were amazing! This is a historic building with NO ELEVATORS. It is very artsy and boutique-y...
Stayed 1 night in May 2019
Response from Florent on 31 May 2019
Bonjour, Thank you very much for your comment. Effectively no elevator at Maison du Collectionneur which is on three storey. Guests can choose nevertheless their room and location in the building. If it is not convenient to them we try our best to change the room when it is possible. Being located in a protected area (quartier Mazazin in the very heart of the city) and in an 18e century building it was not possible to have elevator. Kind regards, Florent

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, the location is just great. Right around the corner from the Musee Granet, only about 4 short blocks over from the Cours Mirabeau and oldest part of the city, less than 10 minutes (on foot) to the Fontaine de la Rotonde, and not far from the Hotel de Caumont museum. The street is very quiet, and has no cars - except taxis that can lower the access control posts. Just a block from the Rue d'Italie, with lots of shops, cafes, and restaurants. The hotel has no sign outside other than the street number - very discreet. Inside is a reception area, breakfast room and patio, and a very limited number of rooms - 4 or 5, which either face the street or the green yards/private gardens behind. Our room was beautifully decorated - there is quite a lot of art in the hotel. Bathroom very modern, except for the traditional tub with classic English faucet and "telephone" sprayer. Taking a stand-up shower without getting water everywhere was a bit difficult. Staff was very friendly and helpful. We enjoyed our stay very much!
Stayed 3 nights in Apr 2019
Response from Florent on 13 May 2019
Thank you for this very detailed and positive feeb back. We have created Maison du Collectionneur for specifically for that : making people happy :-) Thank you, Florent

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 5 Stars
Amazing location, amazing room, amazing service! Exquisite attention to details. Our room was quiet, charming and elegant. Stay for the breakfast-it is a must-do add on!
Stayed 1 night in Nov 2018
Response from Anne-Laure on 22 Nov 2018
Thank you very much for your feedback, it was a great pleasure to welcome you at La Maison du Collectionneur. I hope to welcome you again in Aix-en-Provence. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful house!! I want to revisit if I will have chance to go back.
Stayed 3 nights in Sep 2018
Response from Florent on 9 Oct 2018
I am waiting for you and will be pleased to show you our next decoration setting coming up in november for the whole ground floor. Thank you for your support. Kind regards, Florent

10/10 Excellent

Claire, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time, arriving from San Francisco at night and being immersed in a few minutes in the beautiful downtown of Aix en Provence. The hotel is simply beautiful [be aware that it is a boutique hotel in a beautiful old private home and that there are no elevators - but the staff helps with carrying the luggage to your room]. The rooms are filled with antiques, all different, bathrooms are modern and at the top of current trends, little toiletries are exquisite and sourced locally and there is a very good little vegetarian restaurant at the bottom. My daughters and I really enjoyed this place and we will make it a regular stop on our arrivals from San Francisco! Claire.
Stayed 1 night in Jun 2018
Response from Florent on 12 Aug 2018
Bonjour Madame, J'espère que vous passez de bonnes vacances. Je souhaitais vous remercier pour votre message qui est tout simplement un moteur pour moi et qui m'a fait très plaisir. J'espère vous recevoir bientôt, Maison du Collectionneur

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An artistic gem!
One of the best hotels I have stayed in (and I spend a lot of time in hotels). The owner was onsite and eager to help with recommendations. The room was not only beautiful but unique and extremely comfortable. I loved the personalized touches and art focused decor!
Stayed 1 night in Jun 2018
Response from Florent, Maison du Collectionneur on 12 Aug 2018
Dear Leslie, It took me quite a long time to see that I had a comment from you and I would like to apologize. Don't worry I am now much more "aware" of all the internet tools, app and instagram which I use to run the Maison du Collectionneur. Thank you so much for this nice message and hope that we will have the pleasure to meet again if you come back to Cannes. Would you need anything do not hesitate to contact me in France. Kind regards

10/10 Excellent

PASCALE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un séjour parfait !
Tout était parfait, l’accueil, la gentillesse du personnel, le confort de cet endroit où l’on se sent tout de suite comme chez soi! Merci pour tout Marine et Michael
Stayed 1 night in Jan 2024

10/10 Excellent

Philippe

Stayed 1 night in Dec 2023

10/10 Excellent

Jean bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonne réception, environnement original
Stayed 1 night in Sep 2023

10/10 Excellent

Elisabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
petit hôtel très cosy dans quartier historique calme et agréable. chambres spacieuses et confortables très jolie déco de "collectionneur" (tableaux dessins etc..) accueil très sympathique.
Stayed 1 night in Jun 2023

8/10 Good

Norbert

Stayed 1 night in May 2023

10/10 Excellent

Eva

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot in the best location
Fabulous little place. So personal and cozy and well curated and nice rooms and great bathroom. And perfectly situated right by the old town.
Stayed 1 night in May 2023

4/10 Poor

Lola

Disliked: Staff & service, room comfort
Ni la habitación ni el hotel valen lo que cobran La bañera especialmente incómoda Nos recibieron excusándose por no poder ofrecer desayuno y contándonos que tenía que marchar y recoger a sus niños Poca profesionalidad, nos cobró por adelantado sin haber visto la habitación y ni siquiera nos tomó los datos del DNI No había recepción 24h, sólo 4 horas por la tarde Creo que cobrando 280 e por noche tendrían que tener mejor servicio No lo recomiendo
Stayed 1 night in Sep 2022
Response from Florent on 18 Sept 2022
Dear Miss Lechuga,We regret your review but we thank you for contributing to share your experience. Faced with a very punctual lack of staff, we informed our customers that we could not serve all our dishes for breakfast during few days. Nevertheless you do not mention the fact that we offered you free coffee and croissants which you refused on the pretext that you had to leave very early. We believe that we have been professional and warm as we are with all our customers and regret that we have not been able to give you satisfaction.Concerning the bathtub, it is important to inform us before your stay of your preferences because we do our best to satisfy you and we have rooms with showers.Kind regards, Maison du Collectionneur