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Reviews of The Royal Inn & Suites

2.5 out of 5
The Royal Inn & Suites
2677 Gilchrist Rd, Akron, OH

Reviews

8.0

Very good

Rating 10 - Excellent. 70 out of 153 reviews" "
Rating 8 - Good. 44 out of 153 reviews" "
Rating 6 - Okay. 18 out of 153 reviews" "
Rating 4 - Poor. 7 out of 153 reviews" "
Rating 2 - Terrible. 14 out of 153 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Hélène

Liked: Cleanliness, staff & service, property conditions & facilities
It was oke
Stayed 1 night in Apr 2024

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in. We arrived late and were pleased to check in easily. Clean room. Comfortable and quiet.
Stayed 1 night in Apr 2024

8/10 Good

Marcos

Travelled with partner
Liked: Cleanliness, staff & service
This property is conveniently located. Friendly staff, clean rooms, old but well maintained.
Stayed 1 night in Apr 2024

6/10 Okay

Kalin

Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Ron on 31 Mar 2024
Dear Guest we are glad you enjoyed your stay here at the Royal Inn and Suites here in Akron. We look forward to seeing you again in the near future.

8/10 Good

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot needs some tlc BUT security is important here! Clean but not every attention to detail is important here. no outlet covers no hair dryer but clean and safe and decent price for a night away to see a concert at the beautiful Akron civic theatre and be greet at at hotel with a cute Doberman dog behind desk seals the deal for me!!!
Stayed 1 night in Mar 2024
Response from Ron on 31 Mar 2024
Dear Lindsey , we are glad that you enjoyed your stay, we look forward to seeing you again in the future, thank you for choosing the Royal Inn and Suites for your stay. Sincerely,

6/10 Okay

Young Dre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time staying. For the price and location I'd recommend and I'd stay again
Stayed 1 night in Feb 2024
Response from Ron on 31 Mar 2024
Dear Guest , Thanks for providing your feedback, we appreciate you choosing the Royal Inn and Suites for your stay. We look forward to seeing you again in the future.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
This was a great hotel for the price. The staff was very courteous and accommodating to our two small dogs. Our room was clean and warm, even though the outside temperature was in the single digits. Breakfast sandwiches and muffins were available for heating in the morning and the location was convenient to all the venues for our grandchildren's Futsal tournament. We would stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sheryl

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Joseph

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aweful
The bed was awful and put on a metal box frame so noisy and hard, no hot water in am, and plumbing and builing so old and nasty, do your self a favor and go somewhere else, this hotel is worth about 40 bucks a night
Stayed 1 night in Jan 2024

10/10 Excellent

William C.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

hattie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The men at the desk was very rude and canceled or reservation. We had to go to another hotel.
Stayed 1 night in Dec 2023

8/10 Good

MARILYN

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I was nervous about staying at this hotel after reading some of the reviews, but there were good reviews also so thought I would try it. Check in was easy and the person working was friendly. The room had been recently renovated and was clean and quiet. Some things were left out of the renovations such as bathroom ceiling tiles, trim, and outlets. Overall it looked nice. It took at least ten minutes for the water to get hot in the shower and so a lot of water was wasted, which was sad. Breakfast was what I expected for this type of hotel with prepackaged sandwiches, cold cereal, muffins, fresh fruit, waffles, etc. My only concern was getting hot water for the instant oatmeal and hot tea. It looked like you would have to microwave water in a styrofoam cup, and there was no one available to ask for an alternate method. I would stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great solo stay
The Room took a very long time to heat up and was quite cold for at least 8 hrs. Once the room was nice and warm everything else was perfect. Clean and sanitized. The bathroom had Really nice soap and shampoo dispensers. Functional microwave and fridge. Beautiful color aesthetic, and friendly accommodating staff. Overall amazing stay.
Stayed 5 nights in Dec 2023

4/10 Poor

Christina

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Cheap rates but we got what we paid for! Bed was too small to sleep in with spouse. Headboard was dirty. Water took a long time to warm up in shower. Breakfast sandwich was moldy. Good value but we won’t stay there again!
Stayed 1 night in Dec 2023

10/10 Excellent

Eric, Kew Gardens

Travelled with pets
Liked: Cleanliness, staff & service
Staff was excellent. My room had recently been almost completely redone.
Stayed 1 night in Dec 2023

10/10 Excellent

Clark

Travelled with family
Liked: Staff & service
Staff was very nice. Stain on towel. Mirror had wipe marks all over it. Some repair on various items in room is needed. With that said it was clean for the most part and convenient to where I needed to be.
Stayed 1 night in Dec 2023

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service
My son and I were traveling from Montreal to Arkansas and decided we needed to stop for the night. The price was right and the property wasn't bad overall. I gave it three stars as it is an average motel. Check in was easy even though we arrived at 4:00 a.m. . The room was quiet and we were able to get some sleep before moving on. There was a listing that stated a breakfast was provided, however, this consisted of a very limited number of items. There was two types of cereal for kids and some toastable items, and some rice krispie treats. We decided to go for the Rice krispie treats.
Stayed 1 night in Nov 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
The room, bed, shower, fridge were all clean. The heater, fridge, and all lights worked fine. Bed was comfy. The dining and common areas were clean. The building needs some work but I’d certainly stay here again because it was clean and the price was a great value.
Stayed 1 night in Nov 2023

8/10 Good

Billie jo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We were freezing all night the heater didn't warm the room till about 4am even though it was set on 85°
Stayed 1 night in Nov 2023
Response from Ron on 29 Nov 2023
Dear Guest, I am sorry you were having trouble with the heat during your stay, I have maintenance looking into the problem now, In the future if you have an issue during your stay feel free to reach out to staff, so that we can take care of it for you immediately. We appreciate you choosing the Royal Inn and Suites and we hope to see you again in the future.

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the check in staff were friendly. Perfect for our quick short stay.
Stayed 2 nights in Nov 2023
Response from Ron on 29 Nov 2023
Dear Guest, thank you for taking the time to review your stay with us here at the Royal Inn and Suites. We are gland that you enjoyed your stay and hope to see you again in the future, Thanks Again

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is a nice, inexpensive hotel. Large, clean room and a great price with limited amenities.
Stayed 4 nights in Nov 2023
Response from Ron on 25 Nov 2023
Dear Guest, thanks for taking the time to Review your stay here at the royal inn and suites here in akron. We hope to see you again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ron on 25 Nov 2023
Thanks for choosing the Royal Inn and Suites for your stay here in akron, we appreciate you taking the time to review your stay with us.

10/10 Excellent

Nessa

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at this hotel. It was a really nice first experience! The hotel lobby was very clean and welcoming, and they offered a nice breakfast in the morning. My room was spacious and very clean. The bed was comfortable. I did not have any issues during my stay.
Stayed 2 nights in Oct 2023
Response from Ron on 25 Nov 2023
Dear Guest, we are glad that you enjoyed your stay with us and we hope if your back in the area in the future you stay with us again. Thanks for taking the time to review our hotel.

10/10 Excellent

Cinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kent State Game With Our Son
I was caught off guard when there were no phones in the room..then when I took a shower there were only two towels, for a 2 person room when most holets give 3, just in case...then there were no hair dryer...I know these are trivial things but in all the experience was great...
Stayed 1 night in Nov 2023
Response from Ron on 25 Nov 2023
Dear Cinda, Thank you for taking the time to review your stay with us here at the Royal Inn and Suites. We are glad that you enjoyed your stay with us. We hope to see you and your family again if you are back in the area.

6/10 Okay

Chaz

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Ron on 2 Nov 2023
Dear Guest, we are glad that you enjoyed your stay, and we appreciate you taking the time to leave us a review. If there are things we could have done better, please feel free to let us know. thanks for choosing the Royal Inn & Suites for your stay!

8/10 Good

Wendie

Stayed 1 night in Oct 2023
Response from Ron on 25 Nov 2023
Dear guest thanks for taking the time to review our hotel. We appreciate you choosing the Royal Inn and Suites.

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Ron on 26 Oct 2023
Dear David , We are glad you enjoyed your stay with us here at the Royal Inn and Suites. We hope to see you again in the future!

8/10 Good

PMarcel

Liked: Cleanliness, staff & service, property conditions & facilities
Good price. 10 minutes to downtown. Clean. What more could you ask for?
Stayed 1 night in Oct 2023
Response from Ron on 25 Oct 2023
Dear Guest, We are glad you enjoyed your stay and we appreciate you taking the time to leave a review. We hope if you are back in the Akron area you will consider staying with us again. Thanks for choosing the Royal Inn and Suites.

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ron on 24 Oct 2023
Dear Guest, thanks for taking the time to review your stay with us here at the Royal Inn and Suites, we are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

james w

Liked: Cleanliness, staff & service, property conditions & facilities
quiet
Stayed 1 night in Oct 2023
Response from Ron on 21 Oct 2023
Dear guest we are glad you enjoyed your stay, we hope if you are back in the area you choose to stay with us again!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lobby makes a striking first impression. The desk clerk was very helpful and most willing to freeze blue ice for our cooler. The continental breakfast had the typical offerings, but they were above average in the brand quality, for instance, Bob Evans breakfast sandwiches to be heated in the microwave and Apple and Eve apple juice in individual bottles and Otis Spunkmeyer muffins.
Stayed 1 night in Oct 2023
Response from Ron on 17 Oct 2023
Dear Guest thanks for taking the time to review your stay with us here at the Royal Inn and Suites. We are glad you were happy with your stay and hope to see you again in the near future!

10/10 Excellent

Dax, Williamstown

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bery nice olace at good price!!
Stayed 1 night in Oct 2023
Response from Ron on 17 Oct 2023
Dear Guest, thank you for choosing the Royal Inn and Suites for your stay. We appreciate you taking the time to leave us a review. We hope to see you again in the future!

8/10 Good

Alicia

Travelled with partner
Liked: Staff & service
We didn't have any trim in our room or a fridge, but not a big deal. The staff took care of getting us a fridge right away and they were very friendly.
Stayed 1 night in Oct 2023
Response from Ron on 13 Oct 2023
Dear guest, we are glad you enjoyed your stay with us here at the royal inn, we hope to see you again in the future!

10/10 Excellent

Jerome

Stayed 1 night in Oct 2023
Response from Ron on 29 Oct 2023
Dear Guest, We are glad you enjoyed your stay and we appreciate you taking the time to leave a review. We hope if you are back in the Akron area you will consider staying with us again. Thanks for choosing the Royal Inn and Suites.

2/10 Terrible

JC

Disliked: Cleanliness, staff & service, amenities
Bedbugs, stay away, horribly dirty property. Filthy disgusting staff members, beware I saw bed bugs and have bites. This place should be shut down. Health department has been notified. Dogs running lose off leash.
Stayed 1 night in Oct 2023
Response from Ron on 5 Oct 2023
Dear Guest, We want you to know that we take each complaint very seriously. After review of your stay, and your complaint we had a independent professionally evaluation of the room you stayed in along with our common areas. The results of the evaluation were of course negative for signs of any pests. We are certain at this point your false allegations, along with your slander and liable are being lodged against us do to you being removed from the property for smoking in our facility. We do not tolerate smoking of any substance in our facility, along with we do not tolerate verbal abuse or threats to our staff members. Please note that we are a pet friendly facility but all pets on the premises must be leashed at all times. Thank you for your understanding, time and attention to this matter.Respectfully,Royal Inn and Suites Management

10/10 Excellent

Hannah

Stayed 1 night in Sep 2023
Response from Ron on 5 Oct 2023
Dear Guest, Thank you for taking the time to review your stay with us. We are glad you enjoyed your stay and we hope if your back in the akron area you will choose to stay with us again.Sincerely, Royal Inn and Suites Management

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service
Super friendly and helpful staff, clean rooms, nice breakfast bar, excellent service!
Stayed 1 night in Sep 2023
Response from Ron on 1 Oct 2023
Dear guest, we are gald you enjoyed your stay with us at the Royal Inn and Suites. We hope to see you again in the future. Thanks again. Royal Inn and Suites

8/10 Good

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ron on 30 Sept 2023
Dear guest, we are glad you enjoyed your stay with us at the Royal Inn and Suites. We hope you will come back and visit in the future! Thanks again! Royal Inn and Suites Management

10/10 Excellent

Luke

Stayed 1 night in Sep 2023
Response from Ron on 26 Sept 2023
Dear Guest, thanks for taking the time to review your stay with us here at the Royal Inn and Suites. We are glad that you enjoyed your stay with us and we hope if you are back in the area you will stay with us again. Sincerely, Royal Inn and Suites Management

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean. We had good rest in a middle of our long trip
Stayed 1 night in Sep 2023
Response from Ron on 2 Nov 2023
Dear Guest, We appreciate you taking the time to review your stay with us here at the Royal Inn & Suites. We are glad that you enjoyed your stay, and we hope if you are back in the Akron area you choose to stay with us again!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
For the price I paid i was humbled
Stayed 1 night in Sep 2023
Response from Ron on 15 Sept 2023
Dear guest, we are glad you enjoyed your stay with us here at the Royal Inn and Suites. We hope if you are back in the Akron area in the future you will choose to stay with us again! Thanks again, for choosing the Royal Inn and Suites.Sincerely, Management

10/10 Excellent

Rita

Travelled with family
Very clean!
Stayed 1 night in Sep 2023
Response from Ron on 13 Sept 2023
Dear guest, Thank you for taking the time to review your stay here with us at the Royal Inn and Suites. We are glad that you enjoyed your stay and we hope to see you again in the near future!Thanks for choosing the Royal Inn and Suites, Sincerely, Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Loved the location. The room could use an upgrade and the tub be a little cleaner. But overall nice stay.
Stayed 1 night in Sep 2023
Response from Ron on 13 Sept 2023
dear guest, we are glad to hear you enjoyed your stay with us. I will have a meeting with the housekeeping staff to address your concerns about how clean the tub was. We appreciate you choosing the Royal Inn and Suites for your stay in Akron and we hope to see you again in the future! Thanks again, Royal Inn and Suites Management

10/10 Excellent

Tracy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When I read reviews I take great consideration in to what other people have to say. This hotel is a great hotel and priced great too. There is a mini fridge, working tv, and hot water. Beds were comfortable and cliantel was good as well. Front desk night and morning, excellent. Good choices of packaged and hot food for breakfast. Will stay here again! Keep up the good work!
Stayed 1 night in Sep 2023
Response from Ron on 10 Sept 2023
Dear Guest We appreciate the nice review. We are glad that you enjoyed your stay with us here at the Royal Inn and Suites. We hope to see you again in the near future. Thanks again,Royal Inn and Suites Management

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hell on earth
This place should be condemned. I stayed in the nastiest hotel room of my life here. I can't begin to describe one detail without being upset. Just imagine going to stay the night in the worst ally in the worst city on earth... That is the only way I can describe this crime of a property
Stayed 1 night in Sep 2023
Response from Ron on 10 Sept 2023
Dear Guest, I am sorry that your stay here at the Royal Inn and Suites did not meet your standards or ours. I have attempted to reach out to you directly to discuss the problems or concerns with your stay but have not been able to reach you. I welcome you to reach out to me to discuss your stay. Here at the Royal Inn and Suites we strive to have each and every customer satisfied with their stay. I would like to sincerely apologize for whatever went wrong with your visit to our hotel. Again, I welcome you to contact me directly to discuss this matter in greater detail so that we have the chance to correct whatever problems you may have had. We look forward to hearing from you Sincerely,Royal Inn and Suites Management

8/10 Good

Gregory

Travelled with partner
Liked: Staff & service
The room was nice and clean. You could tell there were some updates made to the room, but it's definitely still in progress. The breakfast was pretty impressive given the rates.
Stayed 1 night in Sep 2023
Response from Ron on 10 Sept 2023
Dear Guest, We what to thanks you for taking the time to review your stay here with us at the Royal Inn and Suites. We are glad you enjoyed your stay with us and we hope you will choose to stay with us again if you are back in the Akron area. Thanks again, Royal Inn and Suites managei

8/10 Good

Dara

Liked: Cleanliness, staff & service, property conditions & facilities
Good price
Stayed 1 night in Sep 2023
Response from Ron on 11 Sept 2023
Dear Guest, Thanks you for taking the time to Review your stay here with us at the Royal Inn and Suites. We are glad you enjoyed your stay with us and glad you were happy about the price you paid. We look forward to serving you again in the future. Thanks again,Royal Inn and Suites Management