Muscat Al-Bustan Palace Hotels

"Our stay at the Mandarin Oriental Muscat was exceptional — it’s a special hotel that perfectly combines understated luxury with genuine warmth. The rooms are stunning — beautifully designed, with the most comfortable beds and lovely products. Breakfast was delicious with plenty of choice, and the pool area was gorgeous — spacious cabanas (which are free to use!) and very attentive service, with staff always quick to bring water and towels. The gym was excellent too — high-spec machines, cold towels and water on hand, everything you could want. The spa area is nice with lovely changing rooms and a steam room but it could make even better use of the space with perhaps some wellness activities like yoga in future. We had access to the Club Lounge from our second night, which was a real highlight. Afternoon tea was a lovely way to unwind from the sun, and the cocktails between 5–7 were fabulous. The service here — and throughout the hotel — was truly standout. A particularly special touch was the way the team recognised my mum’s retirement — with a beautiful card, cake, and a lovely arrangement of dates and figs. It was such a thoughtful gesture, and the staff went out of their way to congratulate her on this milestone. We left with full hearts and wonderful memories — thank you to everyone at the Mandarin Oriental Muscat for such an unforgettable stay. We can’t wait to return."

"The staff were absolutely amazing. The food good. The pool fantastic. Good for local tours. Couldn’t do enough for me!"

"Excellent and friendly staff "

"Dates and tea at reception was lovely. Complementary water was very nice. Anytime we called for housekeeping or room service, they arrived promptly. Manager checked us in. Very gracious. "

"Clean and spacious rooms. Attentive staff. Amazing pool with great service. Easy access to a really nice and quiet beach. "

"The breakfast buffet was stupidly delicious, the food in the bottom floor restaurant is all flawless. The pools and beach are always clean and the pool people were very attentive with bringing towels and water. But in one sentence: the hotel is good but the staff is great! "

"Outstanding property. I would recommend Al Waha mainly for families. You won't miss anything in here."

"Hotel is beautiful and staff couldn’t be more helpful and friendly."

"Lovely hotel with fantastic staff, great location and brilliant pool and facilities. The complimentary shuttle bus is also a great way to see some sights. The only thing to be aware of if you’re not travelling on business is the on site restaurants / bars are very expensive, especially when the multiple taxes, fees and mandatory service charge have been added on."