4/10 Poor
Blue Locker H.
19 Jan 2024
Liked: Cleanliness
No Heat for 4 Days - Property Manager Made Us Call the HVAC Tech
This house could be great if it was managed properly and didn’t have bad residual energy coming from the master bedroom. When we arrived at the property, it was 55 degrees inside the house. Outside it was 33. We notified the host and did not get a response until the next day. We found 3 space heaters that were not nearly enough. Additionally, when we would turn on more than one at a time, it would blow the circuit for the room and we would have to reset the breaker in the basement. They suggested running the fireplace for backup heat, however, they do not provide any wood and we paid $50 for two barrels that didn’t last more than a few hours. They then asked us to call the HVAC company, something a property manager is usually responsible for. They were closed due to the holiday. During this time, for 4 out of the 6 days during our stay, it never got above 55 degrees inside the house. The HVAC company reluctantly sent someone out to check everything was running properly, to find that the safety switch had been triggered, shutting off the heat. We were also charged $452 for “not reporting a pet”. Something we had done upon making the reservation and also mentioned our dog in messages to the host during our stay. They even have a camera on the garage we were made aware of before arriving which we walked our dog past several times, including when we arrived. We never tried to hide our dog and had booked the property for 2 adults and 1 pet.
Blue Locker H.
Stayed 5 nights in Dec 2023