Alishan Family Hotel

"The room is nice and the view is great "

"住第二次了，以後還會回住。房間很舒適，吹風機自己帶會更好，附近有7-11。家有過敏兒，房間乾淨，沒有過敏的問題，很喜歡"

"The location is excellent, and the room is spacious and clean. However, the on-site parking is limited. If it’s full, guests may need to use an alternative car park located just a few minutes’ walk away."

"The room was very clean and spacious. The location is excellent, as it’s close to the night market. I would recommend this hotel to friends "

"I loved our family room with the loft; very clean and cozy and we had our own balcony with a beautiful view of the tea plantation. The hot pot restaurant was amazing with delicious fresh veggies and was a lovely way to end the day after hiking in the misty forest. The view of sunset from the hot pot restaurant was absolutely stunning! My only reservation would be for elderly travelers as there are stairs and some steep pathways- they would need some assistance with luggage and walking. Breakfast was delicious! I’m so grateful we stayed here. Thank you! "

"the hotel's tea-themed lobby and tranquil setting appealing, and the check-in was efficient. However, they noted a contrast in friendliness between front office staff and service attendants, specifically praising a tall male staff member with glasses. The room lacked hanging space, had limited amenities (2 biscuits, 2 tea bags, no coffee), a malfunctioning automated toilet, and non-functional Netflix. The centrally controlled AC had only an on/off setting, the bed was too firm, and the pillows too soft, leading to sleepless nights. Morning noise from housekeeping was also an issue. Breakfast tasted good, with commendable noodle and dumpling options, but the dining room's aesthetic was disliked. The small, glass-enclosed fitness center had outdated cardio machines, no AC, towels, or water. The visually appealing pool had restricted hours, and the guest was dissatisfied with a late afternoon incident where a staff member impolitely asked them to leave or pay NTD300 without prior notification. While the hotel exterior was well-maintained, some outdoor furniture and lighting were in disrepair and posed safety concerns."