「there are 3 levels in the building unit. Our room has 2 levels with the second level being the living and dining level and the third level being the bedroom level. For an aged person over 70 to carry luggage to the third level is a very tough task and dangerous.」
「The service we received was great from Ann. What happened was,the hotel.com showed the room we booked(family suit) actually has "two double beds" option, however, they do not have it at all. The family suits is always one double beds, one single bed and one double deck beds. This made me really upsets as the information which Hotel.com provided was totally incorrect. In the end, Ann provided two rooms to us for us to get a good relax. BTW, the hotel location is really good and very close to the...