露台

关于诺森伯兰高地养生 Spa 度假屋的点评

2.5 out of 5
诺森伯兰高地养生 Spa 度假屋
795 North Humberland Heights Road, Alnwick/Haldimand Township, Alnwick/Haldimand, ON

点评

9.0

非常棒

10 分 - 超赞。26 条好评,共有 41 条点评" "
8 分 - 还可以。9 条好评,共有 41 条点评" "
6 分 - 一般。4 条好评,共有 41 条点评" "
4 分 - 很差。1 条好评,共有 41 条点评" "
2 分 - 糟糕。1 条好评,共有 41 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.0/10

服务设施

8.6/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

Rida

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Team Northumberland Heights Wellness 于 2024年04月29日 的回复
Dear Rida,Greetings!We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our guests are happy with their experience.We greatly value your patronage and look forward to welcoming you back to Northumberland Heights Wellness Retreat and Spa soon.

8/10 还可以

Gagandeep

Excellent
2024 年 2 月入住 1 晚
Team Northumberland Heights Wellness 于 2024年03月2日 的回复
Dear Guest,Thank You for choosing Northumberland Heights Wellness Retreat and Spa & for taking out time to leave us a review on this forum.We are very delighted to learn that Northumberland Heights was able to live up to your expectations and that we could accommodate all your needs and requirements with great careAt Northumberland Heights, we always appreciate Guest feedback since it helps us to monitor our services and strengthen the same as to stop any hindrances for our other guests. We Thank You once again for taking out time to leave us a review on this forum & we look forward to having the privilege of hosting you again, very soon.With RegardsTeam Northumberland Heights Wellness Retreat and Spa

8/10 还可以

Arnaud

满意:清洁度
Rooms not done overnight, sauna not turned on in the Am so had to turn on ourselves and wait for it to heat up.
2023 年 12 月入住 2 晚
Preetika Gill 于 2023年12月5日 的回复
Dear Arnaud, Thank You for choosing Northumberland Heights Wellness Retreat and Spa & for taking out time to leave us a review on this forum. We are very delighted to learn that Northumberland Heights was able to live up to your expectations and that we could accommodate all your needs and requirements with great care. We look forward to having the privilege of hosting you again, very soon. With Regards

10/10 超赞

Suzanne

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I love this place so much! Can't wait to come back.
2023 年 10 月入住 1 晚
Team Northumberland Heights Wellness 于 2023年10月26日 的回复
Dear Guest,Greetings!It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.We are very happy and delighted that we were able to create the pleasant experience and make a difference to you. Your appreciation has been shared with my team and we are motivated to strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities are truly very encouraging.Team Northumberland Heights

4/10 很差

Cory

满意:员工和服务,清洁度
不满意:服务设施
Ordered the top room with steam shower and jacuzzi tub. Got there and it was a walk in tub that didnt even work and just a normal shower. Couldve at least told us before hand
2023 年 10 月入住 1 晚
Team Northumberland Heights Wellness 于 2023年10月11日 的回复
Dear Guest,Greetings!At Northumberland Heights, we always appreciate Guest feedback since it helps us to monitor our services and strengthen the same as to stop any hindrances for our other guests. However, it is regrettable to note that you had much higher expectations from the place and that we were not able to match up to the same. On behalf of the entire Team, we extend our sincere apologies and we promise that we will strengthen our services in order to ensure that your next stay with us is a pleasant one. With RegardsTeam Northumberland Heights Wellness Retreat and Spa

10/10 超赞

Doug

满意:清洁度、员工和服务、住宿条件和设施
Preetika Gill 于 2023年10月15日 的回复
Dear Doug,Thank You for choosing Northumberland Heights Wellness Retreat and Spa & for taking out time to leave us a rating on this forum. We are very delighted to learn that Northumberland Heights was able to live up to your expectations and that we could accommodate all your needs and requirements with great care. We look forward to having the privilege of hosting you again, very soon. With Regards

6/10 一般

LAURA

团体旅客
满意:住宿条件和设施,清洁度
不满意:服务设施
Property is quite small and there were very few guests when we were there. I didn't see anyone using the spa facilities, and if you aren't receiving treatments, there is little to do on the property (there are walking trails and bikes available). The restaurant staff were very nice, but there weren't enough working to adequately serve even the few guests dining. Front desk staff were very pleasant but unfortunately you can't speak to staff on site when you call, as the calls are forwarded to an overseas call centre who can't provide appropriate information to plan your stay.
2023 年 9 月入住 1 晚
Preetika Gill 于 2023年09月14日 的回复
Dear Laura, Thank you for reviewing us 3/5 and taking our time for your valuable feedback on all focusing areas, please be informed that we also have hotel desk number where you can call hotel directly , however for dining and spa we ensure we have noted all your points and will defintely work towards the same, We look forward to welcoming you back. Warm Regards

10/10 超赞

Kaykhosro

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It is one the best hotel spa resort near Toronto. Perfect place for having relaxing away from busy stressful life in Toronto. Steam room, outdoor jetted bathtub, and breakfast were really good. Our room was very spacious. Staff were really nice. I really suggest this resort.
2023 年 9 月入住 1 晚
Preetika Gill 于 2023年09月6日 的回复
Dear Kayhosro, Thank You for choosing Northumberland Heights Wellness Retreat and Spa & for taking out time to leave us a review on this forum. We are very delighted to learn that Northumberland Heights was able to live up to your expectations and that we could accommodate all your needs and requirements with great care. We look forward to having the privilege of hosting you again, very soon. With Regards

10/10 超赞

Lina M

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Thoroughly enjoyed both our stays and already contemplating our next excursion! We appreciate the small intimate getaway…adults only and family like atmosphere! Options to make it a “spa” retreat or a “veg” for a few days in peace, quiet and nature atmosphere was what drew us to this location! Highly recommend!
2023 年 8 月入住 2 晚
Team Northumberland Heights Wellness Retreat & Spa 于 2023年09月1日 的回复
Dear Lina, Thank You for choosing Northumberland Heights Wellness Retreat and Spa & for taking out time to leave us a review on this forum. We are very delighted to learn that Northumberland Heights was able to live up to your expectations and that we could accommodate all your needs and requirements with great care. We look forward to having the privilege of hosting you again, very soon. With Regards

10/10 超赞

Michèle

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff! Accessible, pleasant, helpful, and always available. Rachel our server at three breakfasts was a delight. The spa director Andrea who treated me twice was wonderful. Everyone we encountered made it feel like a real holiday. The yoga experience was perfect especially when the weather allowed for being outside. The facility is relaxing and in no way pretentious or snooty. We felt like queens and will definitely come back!
2023 年 8 月入住 3 晚
Team Northumberland Heights 于 2023年08月8日 的回复
Dear Michele, Thank you very much for taking the time to share this review. While I'm pleased to learn that you had a positive experience overall, We are sorry to hear that you experienced disturbance during your stay, we would love to recommend calmer spots within our resort in future to all our guests. We do look forward to welcoming you again soon and we will ensure that you will have a better experience. With kind regards,

8/10 还可以

Maria

满意:清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚
Team Northumberland Heights 于 2023年08月1日 的回复
Dear Maria,Greetings !Thank you for your rating us 4 out of 5 . We thank you and look forward to welcoming you back.Kind Regards

10/10 超赞

Caroline M

商务旅客
满意:员工和服务、住宿条件和设施、客房舒适度
Such a pleasant surprise this gem of a Spa Retreat. Although my stay was short and was for business, I will definitely be coming back to experience what are sure to be spectacular spa amenities !!!
2023 年 7 月入住 1 晚
NH 于 2023年07月28日 的回复
Dear Caroline,Thank you for taking time out and reviewing us.We are delighted to read your feedback and feel privileged to have created a memorable experience for you.We thank you once again and look forward to welcoming you back/Kind Regards,Team Northumberlandheights

10/10 超赞

Sarah

2023 年 7 月入住 1 晚
NH 于 2023年07月21日 的回复
Dear Sarah,Greetings!Thank you for your review and rating us 10 on 10.We thank you and look forward to welcoming you back.Kind RegardsTeam Northumberlandheights

10/10 超赞

Lina M

2023 年 7 月入住 2 晚
Team Northumberland Heights 于 2023年08月8日 的回复
Dear Lina, Thank you very much for taking the time to share your 5 star rating. While I'm pleased to learn that you had a positive experience overall, I'm also appreciative of your willingness to welcome you back soon. With kind regards,

10/10 超赞

Corinne

满意:清洁度、员工和服务、住宿条件和设施
Little Gem of a hotel/ spa resort.
2023 年 7 月入住 2 晚
NH 于 2023年07月13日 的回复
Dear Corrine,Thank you for reviewing us.We are delighted to receive your feedback and glad to know that you had a memorable stay.We look forward to welcoming you back.Regards,Team Northumberlandheights.

8/10 还可以

Albert

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Good
2023 年 6 月入住 1 晚
Team Northumberland Heights. 于 2023年06月25日 的回复
Dear Albert,Thank you for reviewing us.We are delighted to know that you had a comfortable stay and liked the facility and services on offer.We thank you for your appreciation and look forward to hosting you.Kind Regards,

10/10 超赞

Sheila

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Very quiet qnd peaceful.Beautiful grounds.
2023 年 5 月入住 2 晚
NH 于 2023年06月11日 的回复
Dear Sheila,Thank you for reviewing us.We are delighted to know that you had a comfortable stay and liked the facility and services on offer.We thank you for your appreciation and look forward to hosting you.Kind Regards,Team Northumberland Heights.

10/10 超赞

Sheila

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
I found evrtything wonderful. The beautiful property; the peacefulness; the staff were all friendly and helpful; the spa treatments were all excellent and so relaxing.
2023 年 5 月入住 1 晚
NH 于 2023年06月3日 的回复
Dear Sheila,Thank you for reviewing us and rating us 5/5.We are delighted to read your feedback appreciating the facilities and services .Your appreciation has been conveyed to the team which will motivate us to exceed expectations.We thank you and look forward to welcoming you back.Kind Regards,Team Northumberland Heights

10/10 超赞

Victoria

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
We loved how secluded the property was; it was so quiet and relaxing. The yoga, hot tubs, and staff were also highlights!! Highly recommend this location for a relaxing getaway.
2023 年 5 月入住 1 晚
Preetika Gill 于 2023年05月31日 的回复
Hi Victoria,Thank you for your candid feedback. We really appreciate you taking the time to share your rating with us. We are happy that you enjoyed your comfortable stay. Your feedback for TV Satellite has been well noted and shared with management to look into , we are looking forward to your next stay with us .

10/10 超赞

Lisa

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful grounds. Exceptional comfort, service and friendly, helpful staff. My only complaint is the TV satellite service was not ideal
2023 年 2 月入住 1 晚
Preetika Gill 于 2023年02月20日 的回复
Hi Lisa,Thank you for your candid feedback. We really appreciate you taking the time to share your rating with us. We are happy that you enjoyed your comfortable stay. Your feedback for TV Satellite has been well noted and shared with management to look into , we are looking forward to your next stay with us Thank you Preetika GillHotel Manager

10/10 超赞

Aneri

2023 年 2 月入住 2 晚
Team Northumberland Heights 于 2023年03月6日 的回复
Dear Aneri,Thank you for reviewing us 5/5 .We are delighted to get your rating and look forward to welocming you back.

6/10 一般

Michelle

满意:清洁度
不满意:住宿条件和设施,服务设施
Preetika Gill 于 2023年09月14日 的回复
Dear Michelle,Thank you for reviewing us 3/5 .We are delighted to get your rating and look forward to welcoming you back.

6/10 一般

真实旅客

满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
2022 年 11 月入住 1 晚
Guest Relations Team 于 2022年12月15日 的回复
Hi Guest,Thank you for your candid feedback. We really appreciate you taking the time to share your rating with us. We are happy that you enjoyed your stay. Your rating has been well noted and shared with management to look into , we are looking forward to your next stay with us Thank you Team Northumberland Heights

8/10 还可以

Dave

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Yes
2022 年 11 月入住 1 晚
Team Guest Relations 于 2022年11月19日 的回复
Hi Dave,Thank you for your candid feedback. We really appreciate you taking the time to share your rating with us. We are happy that you enjoyed your stay. Your rating and review regarding the bed and fridge has been well noted and shared with management to look into , we are looking forward to your next stay with us Thank you Team Northumberland Heights

10/10 超赞

Jodi

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 10 月入住 1 晚
Team Northumberland Heights 于 2023年02月10日 的回复
Dear Jodi,Thank you for rating us 5 star.We look forward to hosting you in near future.

10/10 超赞

Scott

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Warm welcome and thorough orientation by Operations /Sales Manager upon arrival. Room was spacious and comfy, nice breakfast overlooking grounds and Lake O. Appreciated that FOM checked on our stay prior to departure.
2022 年 10 月入住 1 晚
Team Northumberland Heights 于 2022年11月4日 的回复
Dear Scott,Thank you for your review We are glad to hear that you had a comfortable stay and like the facilities and services.We look forward to welcoming you back

8/10 还可以

Manuela

2022 年 10 月入住 1 晚
Team Northumberland Heights 于 2023年02月10日 的回复
Dear Manuela,Thank you for rating us 4 out of 5.We look forward to hosting you in near future.

10/10 超赞

Lindsay

2022 年 9 月入住 1 晚
Team Northumberland Heights 于 2023年02月10日 的回复
Dear Lindsay,Thank you for your 5 star rating .We are glad you like the facilities and services on offer.We look forward to welcoming you back.

10/10 超赞

Charleen

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing treatments, luxurious property & decor.
2022 年 8 月入住 1 晚
Sanjukta 于 2022年08月15日 的回复
Dear Charleen, Greetings from Northumberland Heights Wellness Retreat and Spa! We are delighted to read your review appreciating the resort, spa services. We thank you for staying with us and look forward to welcoming you back

8/10 还可以

Luciano

满意:清洁度、员工和服务、服务设施
Nice quiet location. Very relaxing.
2022 年 7 月入住 1 晚
Team Northumberland Heights 于 2022年08月4日 的回复
Hi Luciano, Thank you for your candid feedback. We really appreciate you taking the time to share your rating with us. We are happy that you enjoyed your stay. Your rating and review regarding the bed and fridge has been well noted and shared with management to look into , we are looking forward to your next stay with us

10/10 超赞

Simon

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent and immediately calming atmosphere, beautiful views, very comfortable rooms, hot tubs were great, food and service were great. Was a great experience.
2022 年 6 月入住 1 晚
Sakshay Bhatnagar 于 2022年06月24日 的回复
Hi Simon, Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

2/10 糟糕

Jennifer

满意:员工和服务
不满意:住宿条件和设施,清洁度
2022 年 5 月入住 1 晚
Team Northumberland Heights 于 2023年02月10日 的回复
Dear Jennifer,Thank you for your rating.We are glad that you liked the facilites and services.We look forward to hosting you.

10/10 超赞

N.S.,Toronto

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great service and very friendly staff. They were very accommodating and made our stay great.
2020 年 12 月入住 2 晚
Team Guest Relations 于 2022年04月28日 的回复
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. Please checkout our Website and Instagram pages for our packages and promotions that you might be interested in. Looking forward to seeing you again soon. Thanks

8/10 还可以

Ray,Frankford, ON

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was extremely pleasant. My wife was very happy, thank you all.
2020 年 1 月入住 2 晚
NH 于 2020年03月15日 的回复
We are glad that your stay was a pleasant stay . We hope to see you again soon

8/10 还可以

Judy,Sudbury

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
overall the place is really nice and clean comfortable bedding the only thing that I could recommend is that the hot tubs can be available longer than 6 at night we only arrived there at 5 so we didn't have opportunity to give the hot tubs to try
2019 年 9 月入住 1 晚
NJ 于 2019年10月2日 的回复
Hi Judy thank you for your comments. We respect your comments about the Hot Tub and we are extending our timings till 7.00pm.

10/10 超赞

真实旅客

2019 年 9 月入住 2 晚
NJ 于 2019年10月2日 的回复
Thank you.

10/10 超赞

Danielle,Waterloo, Ontario

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property offered a serene atmosphere with peaceful Lake Ontario summer views. The facilities were very clean and well maintained. We received excellent service from the moment we checked-in. We decided to have dinner at the dining hall where we sat on the outdoor patio. Our waitress was lovely and very accommodating. After we finished our meal, she offered to set us up by one of the Napoleon fireplaces, where we finished our wine and watched the sunset. The spa services paired with the property grounds made for a very relaxing weekend getaway. 10/10.
2019 年 8 月入住 1 晚
NHH 于 2019年09月4日 的回复
Thank you for your kind words. We are glad you appreciated our services. Hope to see you again soon

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 1 晚
NUH 于 2019年09月4日 的回复
Thank you.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent food, very clean large room, great spa services
2019 年 7 月入住 2 晚
NUH 于 2019年09月4日 的回复
Thank you

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施
The atmosphere was so peaceful and relaxing. This is exactly what I needed! The food was incredible the staff were all so polite & helpful. I will be returning for another stay!
2019 年 4 月入住 1 晚
NH 于 2019年04月24日 的回复
Thank you so much for this wonderful review! We will be excited to have you come back and this will be passed along to our staff.