Alta Verapaz Pet-friendly Hotel

"The property was nice and had beautiful surroundings. Room conditions were mediocre "

"El personal es amable y ven como solucionan, lugar lindo en medio de la naturaleza."

"Lovely garden and room nicely decorated."

"Perfect location, staff was wonderful"

"Great experiance "

"The room was very small. The bathroom floor was one step higher than the room, which could be dangerous when one gets up at night to use it due to poor lighting and sleepiness. However, these are all minor issues comparing with what we encountered upon check-in at the front desk. We were told that while Expedia informed the hotel of my reservation, it didn't send the payment to the hotel, so I had to pay to the hotel. I made a credit card payment as demanded, and recieved only a credit card receipt but no hotel receipt stating the purpose of the charge. Later on, after multiple inquires about the double payments, the hotel conceded that their receptionist had made a mistake and the payment "was cancelled". After more than 10 days, the payment is still on my credit card account and further inquiries from me received no response from the hotel."

"This was our first and we will come back. We "

"The staff was friendly and helpful with travel information. Good breakfast."

"Super nice place, lovely, super helpful staff! The showers weren’t hot, but not freezing. Great base for exploring the area. We hiked to the top of one of the mountains with a guide arranged by the manager. THEN floated through a cave on tubes. Super fun day! "