"DO NOT TRUST THIS HOTEL!!! Yes, the hotel is beautiful, the breakfast buffet has a great selection of food, the pool is great, and the rooms are nice and clean. However, they will set you up with the cab drivers they have downstairs. They encourage guests to take one of the cabs waiting in the lobby, and that cab will allegedly work with people on motorbikes to rob you.
This happened to me, and there was absolutely no mercy or empathy shown, even though I was alone with my 3 children, all 7 and under. I contacted the hotel, and it took 2 days before I was finally able to speak with the supervisor, “Cesar.” He eventually called me back through WHATSAPP, but he was very nonchalant about the situation and then transferred me to Julian, the head of security. He was also very dismissive, which made it seem like this is something they regularly do to tourists.
Julian and Cesar both stated they would send me information regarding what happened and explain my next steps, but they never did. I tried reaching back out multiple times and have been completely ignored ever since.
DO NOT TRUST THESE PEOPLE. Save yourself the fear and stress and stay somewhere else. There are many beautiful hotels in Colombia. I will NEVER return here with my children again."
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