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Reviews of Novotel Convention And Spa

4 out of 5
Novotel Convention And Spa
Alarobia, Antananarivo

Reviews

8.0

Very good

Rating 10 - Excellent. 7 out of 12 reviews" "
Rating 8 - Good. 1 out of 12 reviews" "
Rating 6 - Okay. 1 out of 12 reviews" "
Rating 4 - Poor. 3 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

9.4/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay! The staff was extremely kind and very accommodating. Not only were there great dining options on the property but there were also great options nearby. The spa services were also great. I would definitely stay again.
Stayed 6 nights in Dec 2023

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I've ever stayed at. -Road Warrior
I stay in hotels often all over Africa. The Novotel in Antananarivo is by FAR the best hotel I have ever stayed in. Everything is so well thought through. The room layout, the food, the staff are all amazing. No idea how they could make things better.
Stayed 1 night in Oct 2023

10/10 Excellent

Maria Cristina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Edward S on 24 May 2023
Dear Maria Cristina,Thank you very much for your perfect rating. We hope to welcome you soon.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Shake down at the NOVOTEL
The hotel rooms and food is all lovely. However, be aware that the if you book and prepay through an online service, NOVOTEL will not refund your money nor will the online service. Advice: don't prepay for any reservation.
Stayed 6 nights in Jun 2022
Response from Edward S on 6 Jul 2022
Hello, Thank you for taking the time to rate our hotel and your experience during your stay. If you prefer more flexible conditions, we suggest you book our best available rate with the cancellation possibility and no pre-payments required. Kind Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2022
Response from Edward S on 6 Jul 2022
Hello, Thank you very much for your great rating of our hotel, we are delighted that you enjoyed your stay among us. Looking forward to welcome you soon.

10/10 Excellent

Jason

Stayed 2 nights in Feb 2022
Response from Edward S on 6 Jul 2022
Dear Jason, Thank you very much for your great rating of our hotel, we are delighted that you enjoyed your stay among us. Looking forward to welcome you soon.

8/10 Good

Kristen

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2022
Response from Edward S on 16 May 2022
Thank you very much for rating your stay in our hotel, we are looking forward to welcoming you again very soon.

10/10 Excellent

Charles

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabuleux
Magnifique séjour dans cet hôtel. Très bien entretenu, il va avoir 4 ans maintenant mais on dirait qu’il vient d’ouvrir. J’avais une chambre simple qui était déjà très grande. Le personnel est aux petits soins. Le restaurant est incroyable!! La piscine bien chauffée et les massages parfaits! J’y retournerai sans hésiter!
Stayed 1 night in Jan 2024

4/10 Poor

Eric

Stayed 2 nights in Jul 2023

4/10 Poor

Reda

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Comptez votre argebt si vous payer en espèce
Systeme de taux change soit disant defaillant ou tentative d arnaque lorsqu on vous rend la monnaie! Bref faites attention! Je n y retournerais pas car c est pas digne d un 5*!
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness
Spa
Climatisation à vérifier, eau de la piscine douteuse, hammam à revoir aussi. Chambre ok dans l’ensemble.
Stayed 1 night in Jun 2022
Response from Edward S on 6 Jul 2022
Bonjour, Nous tenons à vous remercier pour le temps que vous avez consacré à partager vos commentaires sur votre récent séjour au sein de notre hotel. Vos observations nous aidera à maintenir et améliorer la qualité des services que nous proposons à notre clientèle. Bien cordialement