2/10 糟糕
Deborah
2025 年 10 月 23 日
So this was our experience. We arrived late on 19th Oct. The woman at reception gave us the key to our apartment and said we’d need to properly check in the next day with our passports. No problem at all. I then asked if we could hire towels to take to the beach, as we have done at other places we have stayed in Fuerteventura. I was met with the dirtiest look imaginable and told, in not so many words, that this was 1 star accommodation and we were not to expect any luxuries. Given the attitude of this worker, we walked to our apartment with some trepidation, expecting our accommodation to be a prison cell. To our surprise, the apartment was fine. Pretty basic but spotlessly clean.
On 22nd Oct, the day before we left, we wondered if there was luggage room we could leave our bags in before our evening flight. We had to deal with the same receptionist who said that our bags could be left in the library room. I commented that this room isn’t secure, which was met with this person looking at me like I’d just crawled out from under and rock and basically telling me to deal with it.
Now I’ve stayed in various places, budget to 5 star. The idea that it is acceptable to talk to people like they are dirt because they're staying in budget accommodation is foreign to me. Customer service skills and being treated with dignity is for everyone.
As I side note, the 2 other staff members I spoke to were fab.
As she said this accommodation is “1 star”, that’s all you’re getting from me.
Deborah
2025 年 10 月入住 4 晚