「I had to call the hotel to confirm that our room had a hideaway sofa. Not only did the young woman at the front desk make sure we had the sofa, but she remember the call and mentioned it at check-in to confirm that she had us in a great room. I rarely see this level of personal customer experience. Excellent personal service!」
「I had to call the hotel to confirm that our room had a hideaway sofa. Not only did the young woman at the front desk make sure we had the sofa, but she remember the call and mentioned it at check-in to confirm that she had us in a great room. I rarely see this level of personal customer experience. Excellent personal service!」
Shannon