Sacramento Arden Fair Mall Hotels

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"I cannot recommend this property based on my stay beginning April 26 (arrival at approximately 12:59 PM). Upon entering my initial room, I encountered unsanitary conditions, including a wet carpet around the bed, visible hair in and around the bathtub, and hair on multiple towels. Due to these conditions, I was required to move rooms. I was then moved to another room that was not fully prepared and missing items, and then moved again after being told the room had been cleaned. However, the room still was not properly sanitized, including the bathroom and soap dishes, and I had to clean portions of the room myself in order to use it. During these repeated room changes, I was not provided assistance with my belongings, despite being told help would be available. As a disabled guest who was assigned a handicap-accessible room, this lack of support is concerning and unacceptable. Due to these issues, I was operating on approximately four hours of sleep and still had to attend work-related meetings. The physical strain from moving between rooms and cleaning the space myself contributed to a decline in my condition, and I ultimately had to seek medical care during my trip. Additionally, during breakfast service, the plates provided were visibly dirty. When this was brought to staff’s attention, I was told they had come directly from the dishwasher, yet they were clearly not clean. Due to sanitation concerns, I was unable to eat. While staff did provide small gestures such as water "

"Yes"

"Awesome."

"It was so dirty"

"The front desk staff worked slowly, which led to long wait times. The hotel advertises 24-hour in-room dining, but this is not accurate—service is often unavailable when the restaurant is busy. I would recommend avoiding this property during peak season, as you may frequently be told “no.”"

"A lot of people live there and it feels insecure. One Con is office closes at 10pm if you have an emergency there is no one to assist you, if you need a key you will be locked out."

"Despite it is newly renovated there is only one table in the room. The breakfast is limited and no refill for last 20 minutes "

"Staff very friendly, rooms clean, Breakfast good, air good except by stairwell someone smoking pot. "